Service issues mobile network users experience with their provider in the UK 2017

This statistic displays the top general issues for mobile phone reported by users in the United Kingdom (UK) in 2017. The second most common general issue coming from 36 percent of users was that the service was not consistently available.

Share of most common service issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017

Share of contacts
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Release date

March 2017


United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents

943 respondents

Special properties

All who complained about mobile phone service in the past 6 months - Service issue complaint

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "And more specifically, which of the following best describes what the complaint you contacted [Provider] was concerning? - Service issues"
*These complaints had a share of less than one percent and they were rounded to 0.

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