This statistic illustrates the share of consumers in Europe that would switch bank or insurer if they didn't offer up-to-date technology for interaction as of 2016, by country. It can be seen that one third (33 percent) of consumers in Switzerland stated that they would switch bank or insurer if they didn't offer up-to-date technology at that time.
Share of consumers that would switch bank or insurer if they did not offer up-to-date technology for interaction in Europe as of 2016, by country
consumers in selected European countries and senior business decision makers*
Method of interview
Online interview
Supplementary notes
*Study information from the source: "The study was split into two core activities from November 2015 - January 2016:
1. Online interviews with 7,013 consumers across UK, France, Benelux (Netherlands, Belgium and Luxembourg), Spain, Germany, Switzerland and Eastern Europe (Poland, Czech Republic and Slovenia) to understand consumer’s habits and their views and opinions towards financial services.
2. In-depth interviews with 45 senior business decision makers in the financial services sector to gain further insights into the key issues."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
Fujitsu. (May 5, 2016). Share of consumers that would switch bank or insurer if they did not offer up-to-date technology for interaction in Europe as of 2016, by country [Graph]. In Statista. Retrieved August 16, 2022, from https://www.statista.com/statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/
Fujitsu. "Share of consumers that would switch bank or insurer if they did not offer up-to-date technology for interaction in Europe as of 2016, by country." Chart. May 5, 2016. Statista. Accessed August 16, 2022. https://www.statista.com/statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/
Fujitsu. (2016). Share of consumers that would switch bank or insurer if they did not offer up-to-date technology for interaction in Europe as of 2016, by country. Statista. Statista Inc.. Accessed: August 16, 2022. https://www.statista.com/statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/
Fujitsu. "Share of Consumers That Would Switch Bank or Insurer If They Did Not Offer Up-to-date Technology for Interaction in Europe as of 2016, by Country." Statista, Statista Inc., 5 May 2016, https://www.statista.com/statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/
Fujitsu, Share of consumers that would switch bank or insurer if they did not offer up-to-date technology for interaction in Europe as of 2016, by country Statista, https://www.statista.com/statistics/660275/importance-of-up-to-date-technology-for-bank-customers-europe/ (last visited August 16, 2022)
