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Shippers' satisfaction of 3PL IT services 2002-2020

This statistic shows the results of a global survey among logistics and supply chain executives about how satisfied they were with the IT capabilities 3PLs provide from 2002 to 2020. In 2020, some 54 percent of the respondents were satisfied with 3PLs' IT capabilities, down from 56 percent in the previous year.

Percentage of shippers satisfied with 3PL IT capabilities from 2002 to 2020

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Sources

Release date

September 2020

Region

Worldwide

Survey time period

2020

Number of respondents

421 respondents

Special properties

shippers and 3PLs

Method of interview

Online survey

Supplementary notes

Data is based on the answers from shippers and 3PLs in North America (83 percent), Europe (8 percent), Asia (4 percent), and South America (3 percent) .
The source did not specify the age of the respondents.

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Statistics on "Third-party logistics (3PL) industry worldwide"

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