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IT functions outsourced worldwide 2017
IT functions outsourced worldwide 2017
Outsourced or off-shored IT functions worldwide, as of 2017
The statistic reveals the IT functions most commonly outsourced by IT leaders worldwide, as of 2017. In 2017, software application development was outsourced by 64 percent of respondents.
Outsourced or off-shored IT functions worldwide, as of 2017
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| Share of respondents | |
|---|---|
| Software application development | 64% |
| Software application maintenance | 51% |
| Data centers | 40% |
| IT infrastructure | 32% |
| Service desk / help desk | 32% |
| Networks | 29% |
| Systems integration | 29% |
| HR BPO | 12% |
| IT department | 12% |
| IT BPO | 12% |
| KPO | 6% |
| Share of respondents | |
|---|---|
| Software application development | 64% |
| Software application maintenance | 51% |
| Data centers | 40% |
| IT infrastructure | 32% |
| Service desk / help desk | 32% |
| Networks | 29% |
| Systems integration | 29% |
| HR BPO | 12% |
| IT department | 12% |
| IT BPO | 12% |
| KPO | 6% |
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Description
Source
More information
The statistic reveals the IT functions most commonly outsourced by IT leaders worldwide, as of 2017. In 2017, software application development was outsourced by 64 percent of respondents.
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- Show publisher information
- Release date
- May 2017
- Region
- Worldwide
- Survey time period
- December 19, 2016 to April 3, 2017
- Number of respondents
- 4,498 respondents
- Special properties
- CIOs and technology leaders across 86 countires
- Supplementary notes
- The question was originally phrased by the source as follows: "What functions do you outsource or offshore?"
Source
- Show sources information
- Show publisher information
- Release date
- May 2017
More information
- Region
- Worldwide
- Survey time period
- December 19, 2016 to April 3, 2017
- Number of respondents
- 4,498 respondents
- Special properties
- CIOs and technology leaders across 86 countires
- Supplementary notes
- The question was originally phrased by the source as follows: "What functions do you outsource or offshore?"
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Statistics on "IT outsourcing"
- Global outsourcing market
The most important statistics
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*Global market size of outsourced services 2000-2018
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*Global outsourcing industry revenue by service type 2010-2018
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*Global outsourcing industry revenue by region 2010-2018
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Total contract value of the business process outsourcing market worldwide 2000-2018
- Leading countries in offshore business services worldwide in 2017Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017Most financially attractive countries for offshore business services worldwide 2017
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)Global market size of BPO by segment Q4 2017
- Distribution of business process outsourcing (BPO) cost components, as of 2017, by typeGlobal cost component of BPO by type 2017
- IT services and outsourcing
The most important statistics
- Information technology (IT) services spending forecast worldwide from 2008 to 2020 (in billion U.S. dollars)IT services global spending forecast 2008-2020
- Forecasted business and government spending on information technology (IT) products and services worldwide from 2014 to 2019, by segment (in billion U.S. dollars)Total expenditure IT products and services worldwide 2014-2019, by category
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*Contract value of the information technology outsourcing market worldwide 2000-2018
- Infrastructure services (outsourcing, hosting) expenditure worldwide from 2015 to 2026 (in billion U.S. dollars)Global infrastructure services spending 2015-2026
- Global businesses and governments spending on tech outsourcing and hardware maintenance in 2017 in billion U.S. dollarsTech outsourcing and hardware maintenance - worldwide spending 2017
- Forecasted business and government spending on IT outsourcing and hardware maintenance from 2013 to 2017, by segment (in billion U.S. dollars)Expenditure on IT outsourcing and hardware maintenance worldwide 2013-2017 by segment
- Outsourced or off-shored IT functions worldwide, as of 2017IT functions outsourced worldwide 2017
- Cloud services
The most important statistics
- Size of the public cloud computing services market from 2009 to 2022 (in billion U.S. dollars)**Public cloud services: market size 2009-2022
- Public cloud application services/software as a service (SaaS) market revenues worldwide from 2015 to 2022 (in billion U.S. dollars)Global public cloud application services (SaaS) market size 2015-2022
- Size of the cloud Infrastructure as a Service (IaaS) market worldwide from 2010 to 2020 (in million U.S. dollars)Infrastructure as a Service cloud market size worldwide 2010-2020
- Size of the public cloud platform as a service (PaaS) market worldwide from 2015 to 2022 (in billion U.S. dollars)Public cloud application infrastructure services market 2015-2022
- As-a-service market annual contract value (ACV) worldwide from 2015 to 2018, by quarter (in billion U.S. dollars)*ACV for as-a-service market worldwide 2015-2018
- Public cloud software as a service (SaaS) market share worldwide in 2017, by vendorMarket share of public cloud SaaS vendors worldwide 2017
- Revenues from public cloud infrastructure as a service (IaaS) market worldwide from 2015 to 2017, by vendor (in million U.S. dollars)Vendor revenue from the public cloud services IaaS market worldwide 2015-2017
- Distribution of cloud Platform as a Service (PaaS) market revenues worldwide from 2015 to June 2018, by vendor*Global cloud platform (PaaS) revenue share 2015-2018, by vendor
- Automation/AI
The most important statistics
- Total automation and artificial intelligence (AI) operations expenditure worldwide from 2016 to 2021 (in billion U.S. dollars)Artificial intelligence and process automation spending worldwide 2016-2021
- Potential impact of automation on the business process outsourcing (BPO) market worldwide from 2013 to 2026 (in billion U.S. dollars)Impact of automationt: BPO market worldwide 2013-2026
- Change in IT/business processing outsourcing (BPO) service worker numbers due to automation and AI, from 2016 to 2022, by skill level (in millions)Impact of automation/AI on IT/BPO service worker figures globally 2016-2022, by skill
- Change in IT/ business processing outsourcing (BPO) service worker numbers due to automation and AI, in 2016 and 2022, by select country (in millions)Automation and AI's impact on IT/BPO service workers 2016-2022, by select country
- Change in low-skilled IT/business processing outsourcing (BPO) service worker numbers due to automation and AI from 2016 to 2022, by select country (in millions)Automation and AI's impact on IT/BPO low-skilled workers 2016-2022, by select country
- Expected job impact of cognitive technologies/artificial intelligence (AI) on contractors and outsourcer positions in implementing organizations worldwide, as of 2017Global AI's job impact on contractors and outsourcers in adopting organizations 2017
- Survey data
The most important statistics
- Outsourced or off-shored IT functions worldwide, as of 2017IT functions outsourced worldwide 2017
- Leading factors for businesses in selecting an IT service provider worldwide, as of April 2017Factors for businesses when selecting IT service providers worldwide as of April 2017
- Which of the following criteria are most important when selecting an outsourcing provider? Factors for businesses when selecting outsourcing providers worldwide 2015
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?Factors which create successful outsourcing experiences for businesses worldwide 2015
- Share of IT leaders worldwide who expect outsourcing/offshoring spending increases, from 2005 to 2018Plans for offshoring and outsourcing increases worldwide 2018
- Percentages of organizations that outsourced IT security services worldwide from 2014 to 2017, by serviceOutsourcing of IT security services worldwide 2014-2017
- IT network hosting locations worldwide from 2014 to 2017Hosted location of IT networks worldwide 2014-2017
- Top challenges of cloud-based service use among mid-market enterprises in the United States, as of July 2017U.S.: cloud adoption difficulties in mid-market 2017
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- Women in IT leadership roles 2016, by country
- IT facilities management enterprises in the United Kingdom (UK) 2012, by company age
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Statistics on "IT outsourcing"
- Global market size of outsourced services from 2000 to 2018 (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by service type (in billion U.S. dollars)*
- Global outsourcing industry revenue from 2010 to 2018, by region (in billion U.S. dollars)*
- Total contract value of the business process outsourcing (BPO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Leading countries in offshore business services worldwide in 2017
- Most financially attractive countries for offshore business services worldwide in 2017
- Global BPO market size in Q4 2017, by segment (in million U.S. dollars)
- Distribution of business process outsourcing (BPO) cost components, as of 2017, by type
- Business process outsourcing (BPO) market shares in 2016, by vendor
- Information technology (IT) services spending forecast worldwide from 2008 to 2020 (in billion U.S. dollars)
- Forecasted business and government spending on information technology (IT) products and services worldwide from 2014 to 2019, by segment (in billion U.S. dollars)
- Total contract value of the information technology outsourcing (ITO) market worldwide from 2000 to 2018 (in billion U.S. dollars)*
- Infrastructure services (outsourcing, hosting) expenditure worldwide from 2015 to 2026 (in billion U.S. dollars)
- Global businesses and governments spending on tech outsourcing and hardware maintenance in 2017 in billion U.S. dollars
- Forecasted business and government spending on IT outsourcing and hardware maintenance from 2013 to 2017, by segment (in billion U.S. dollars)
- Outsourced or off-shored IT functions worldwide, as of 2017
- Size of the public cloud computing services market from 2009 to 2022 (in billion U.S. dollars)**
- Public cloud application services/software as a service (SaaS) market revenues worldwide from 2015 to 2022 (in billion U.S. dollars)
- Size of the cloud Infrastructure as a Service (IaaS) market worldwide from 2010 to 2020 (in million U.S. dollars)
- Size of the public cloud platform as a service (PaaS) market worldwide from 2015 to 2022 (in billion U.S. dollars)
- As-a-service market annual contract value (ACV) worldwide from 2015 to 2018, by quarter (in billion U.S. dollars)*
- Public cloud software as a service (SaaS) market share worldwide in 2017, by vendor
- Revenues from public cloud infrastructure as a service (IaaS) market worldwide from 2015 to 2017, by vendor (in million U.S. dollars)
- Distribution of cloud Platform as a Service (PaaS) market revenues worldwide from 2015 to June 2018, by vendor*
- Current and planned usage of public cloud platform services running applications worldwide as of 2019
- Current usage of private cloud platform services running applications worldwide from 2017 to 2019, by service
- Hosted cloud application services use among businesses worldwide in 2016 and 2017
- IT network hosting locations worldwide from 2014 to 2017
- Total automation and artificial intelligence (AI) operations expenditure worldwide from 2016 to 2021 (in billion U.S. dollars)
- Potential impact of automation on the business process outsourcing (BPO) market worldwide from 2013 to 2026 (in billion U.S. dollars)
- Change in IT/business processing outsourcing (BPO) service worker numbers due to automation and AI, from 2016 to 2022, by skill level (in millions)
- Change in IT/ business processing outsourcing (BPO) service worker numbers due to automation and AI, in 2016 and 2022, by select country (in millions)
- Change in low-skilled IT/business processing outsourcing (BPO) service worker numbers due to automation and AI from 2016 to 2022, by select country (in millions)
- Expected job impact of cognitive technologies/artificial intelligence (AI) on contractors and outsourcer positions in implementing organizations worldwide, as of 2017
- Leading factors for businesses in selecting an IT service provider worldwide, as of April 2017
- Which of the following criteria are most important when selecting an outsourcing provider?
- Which of the following do you consider to be the main drivers of a successful outsourcing experience?
- Share of IT leaders worldwide who expect outsourcing/offshoring spending increases, from 2005 to 2018
- Percentages of organizations that outsourced IT security services worldwide from 2014 to 2017, by service
- Top challenges of cloud-based service use among mid-market enterprises in the United States, as of July 2017
- Strategic influence and executive committee membership of chief information officers (CIOs) worldwide from 2005 to 2017
- Share of women in IT leadership roles worldwide as of 2016, by country
- Distribution of IT facilities management enterprises in the United Kingdom (UK) in 2012, by age of business
- Has your company set clear operational targets for its information and data (IT) management?
- Most important IT topics in organizations in Sweden in 2018
- Status of IT management in organizations in Finland in 2016
- Worldwide security service spending in the IT management segment from 2010 to 2015 (in million U.S. dollars)
- Role of IT management in organizations' business development in Finland in 2016, by sector
- Status of IT management in organizations in Finland in 2016, by sector
- Average salary of MBA graduates from the top 20 business schools in Europe in 2018 (in U.S. dollars)
- Role of IT management in organizations' business development in Finland in 2016
- Number of employed full-time business, research and administrative professionals in the United Kingdom (UK) in 2018, by occupation (1,000s)
- Share of outlined ICT processes in organizations in Finland in 2016, by sector
- Number of employees in the administrative sector in Brazil from 2010 to 2015 (in 1,000s)
- Professional role within companies of the Chief information security officer (CISO) in Italy in 2015
- Revenue from IT management worldwide between 2005 and 2015 (in million U.S. dollars)
- Size of the Disaster Recovery as a Service (DRaaS) managed services market worldwide from 2013 to 2020, by region (in million U.S. dollars)
- Salesforce.com's revenue by segment from 2009 to 2019 (in million U.S. dollars)
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