The statistic depicts the results of a survey focusing on expected investments in customer relationship management (CRM) software in Japan from 2011 to 2016. In 2016, 13 percent of respondents planned investments in CRM software within the next three years in Japan. This number indicates a decrease from the 14 percent of respondents who said the same in the previous year.
Percentage of businesses expecting investments in customer relationship management (CRM) software in Japan from 2011 to 2016
surveys from 2011 to 2014 were conducted in July and August, and the survey in 2015 were conducted from August to October
Method of interview
Questionnaire
Supplementary notes
Original question: "in which of the IT categories or items that your company increase investment within the coming three years?"
Multiple answers were possible.
Research targets were domestic private companies, organizations and public institutions.
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Yano Research. (November 15, 2016). Percentage of businesses expecting investments in customer relationship management (CRM) software in Japan from 2011 to 2016 [Graph]. In Statista. Retrieved May 23, 2022, from https://www.statista.com/statistics/701214/japan-businesses-investing-crm-software/
Yano Research. "Percentage of businesses expecting investments in customer relationship management (CRM) software in Japan from 2011 to 2016." Chart. November 15, 2016. Statista. Accessed May 23, 2022. https://www.statista.com/statistics/701214/japan-businesses-investing-crm-software/
Yano Research. (2016). Percentage of businesses expecting investments in customer relationship management (CRM) software in Japan from 2011 to 2016. Statista. Statista Inc.. Accessed: May 23, 2022. https://www.statista.com/statistics/701214/japan-businesses-investing-crm-software/
Yano Research. "Percentage of Businesses Expecting Investments in Customer Relationship Management (Crm) Software in Japan from 2011 to 2016." Statista, Statista Inc., 15 Nov 2016, https://www.statista.com/statistics/701214/japan-businesses-investing-crm-software/
Yano Research, Percentage of businesses expecting investments in customer relationship management (CRM) software in Japan from 2011 to 2016 Statista, https://www.statista.com/statistics/701214/japan-businesses-investing-crm-software/ (last visited May 23, 2022)
