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Customer preference for online service between person and chatbot 2017

Customer preferences for online chat service between live person or a virtual chatbot, as of 2017

by Shanhong Liu, last edited Oct 17, 2018
Customer preference for online service between person and chatbot 2017 This statistic shows the preferences of customers who interact with customer services online, between a chatbot or virtual assistant and a live customer service representative, as of 2017. At the time of the survey, 80 percent of customers indicated they would prefer to interact with a real person rather than an intelligent robot or chatbot.
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Customer preferences for online chat service between live person or a virtual chatbot, as of 2017

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