Customer preference for online service between person and chatbot 2017

Customer preferences for online chat service between live person or a virtual chatbot, as of 2017

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Release date

April 2017

Region

Worldwide

Survey time period

2017

Number of respondents

6,000 respondents

Age group

18 years and older

Supplementary notes

Original question: "When you use online chat for customer service, which do you typically prefer to chat with?"

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