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Survey on trust in telecommunications operators in Finland 2016

On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator?

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Source

Release date

October 2016

Region

Finland

Survey time period

September 7, 2016 to October 7, 2016

Number of respondents

1,616**

Age group

18-79 years

Special properties

B2B and B2C customers living in Finland

Supplementary notes

* EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100.
** B2C customers n=952
B2B customers n=664

The source does not provide information on the original wording used during the survey.

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