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Expectations for AI automation application in the enterprise 2017, by function

The statistic shows a prediction of artificial intelligence (AI) automation's application in the enterprise workplace, by process and/or function, as of 2017. According to 38 percent of respondents, the application of artificial intelligence automation in IT processes, including the service desk, will be applicable within the next year.

Future expectations regarding artificial intelligence (AI) automation applications in the enterprise, as of 2017, by process/function

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Release date

July 2017



Survey time period


Number of respondents

219 respondents

Special properties

Non-buyers of AI

Supplementary notes

Original question: "When, if ever, do you believe AI automation to be applicable for you within the following processes: ..."

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Statistics on "Artificial Intelligence (AI)"

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