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Supplementary customer relationship management (CRM) system tools used by enterprise software sales professionals worldwide, as of July 2017

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Popular CRM supplementary tools used in enterprise software sales globally 2017 The statistic shows the most popular tools used to supplement customer relationship management (CRM) systems by business-to-business (B2B) software sales professionals worldwide, according to a survey conducted in June and July 2017. As of that time, 33.6 percent of enterprise software salespeople supplemented their CRM system with sales forecasting tools such as lead scoring and pipeline analytics. Around 20 percent utilized sales automation, including task automation and chat bots.
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Description Source More information
The statistic shows the most popular tools used to supplement customer relationship management (CRM) systems by business-to-business (B2B) software sales professionals worldwide, according to a survey conducted in June and July 2017. As of that time, 33.6 percent of enterprise software salespeople supplemented their CRM system with sales forecasting tools such as lead scoring and pipeline analytics. Around 20 percent utilized sales automation, including task automation and chat bots.
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Release date
September 2017
Region
Worldwide
Survey time period
June 1 to July 1, 2017
Number of respondents
120 respondents
Special properties
B2B software sales professionals
Supplementary notes
Original question: "Do you supplement your CRM system with any of the following?"

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