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Problems encountered when returning a product purchased online in France 2014

This chart shows the various problems that consumers who returned products to the Internet faced in France in 2014. More than 45% of respondents said they had to pay for removal fees.

What problems did you face when returning something you bought online? *

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Sources

Release date

March 2015

Region

France

Survey time period

July 31 - August 10, 2014

Number of respondents

555 respondents

Special properties

people who returned products purchased online

Method of interview

Online survey

Supplementary notes

* The question was formulated by the source as follows: "What are some of the issues you have faced when returning online? ยป

Several answers were possible.

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