Problems encountered when returning a product purchased online in France 2014

What problems did you face when returning something you bought online? *

by Statista Research Department, last edited Mar 3, 2015
Problems encountered when returning a product purchased online in France 2014 This chart shows the various problems that consumers who returned products to the Internet faced in France in 2014. More than 45% of respondents said they had to pay for removal fees.
Show more

What problems did you face when returning something you bought online? *

Loading statistic...
Share of respondents
I had to pay for the return fees46%
I waited a long time for reimbursement37%
I could not return the product to a convenient location29%
I could not return the product to a store26%
The return policy was difficult to understand26%
I had to complete long / complicated referral forms25%
I could not get help from a customer service member23%
I was unable to return the product by mail using the services of the carrier of my choice22%
Share of respondents
I had to pay for the return fees46%
I waited a long time for reimbursement37%
I could not return the product to a convenient location29%
I could not return the product to a store26%
The return policy was difficult to understand26%
I had to complete long / complicated referral forms25%
I could not get help from a customer service member23%
I was unable to return the product by mail using the services of the carrier of my choice22%
Download Settings Share
Download started
Please be patient - this may take a moment
by Statista Research Department, last edited Mar 3, 2015
This chart shows the various problems that consumers who returned products to the Internet faced in France in 2014. More than 45% of respondents said they had to pay for removal fees.
Show more
Statista Accounts: Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$49 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.
Leading companies trust Statista:
paypalgoogleadobepgsamsungtelekom
I think of Statista as Google for researchers. Statista provides you with the information you search for right away.
Dr. Horst Stipp

Dr. Horst Stipp
EVP, Research & Innovation, Advertising Research Foundation

Statistics on "E-commerce in the Nordics"
  • Overview
The most important statistics
  • Sweden
  • Denmark
  • Norway
  • Finland
Discover Statista
Need help with using Statista for your research? Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Learn more about how Statista can support your business.
Do you have any questions about our business solutions?

We provide you with detailed information about our Corporate Account.