Claims filed to operators regarding prepaid service contracts in Spain in Q1 2017

This statistic shows the share of claims regarding balance corections for prepaid contract services provided by telecommunications operators in Spain during the first quarter of 2017. During this period, Lebara accumulated the least amount of complaints, with less than .01 percent. On the other hand, Vodafone and Orange were the operators with the highest share of claims regarding prepaid card balance corrections, with 0.72 and 0.36 percent each.

Share of claims filed regarding balance corrections for prepaid service contracts in Spain during the first quarter of 2017, by operator

Share of claims
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Release date

June 2017



Survey time period

Q1 2017

Special properties

household sector filed claims

Supplementary notes

This type of claim refers to the relationship between claims made by customers on the balance of prepaid cards and the average number of active prepaid accounts.

* The percentage corresponding to Lebara Móvil is 0.007%.

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