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Aspects of customer relationship management software considered to be high quality, worldwide, in 2016

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Global CRM software high quality aspects 2016 The statistic shows findings on the aspects of customer relationship management (CRM) software which respondents considered to be of high quality in organizations worldwide, as of May 2016. According to the survey, 43 percent of respondents were happy with the ease of use of their CRM systems, followed by the accuracy of contacts' data, which was chosen by 39 percent of respondents.
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Description Source More information
The statistic shows findings on the aspects of customer relationship management (CRM) software which respondents considered to be of high quality in organizations worldwide, as of May 2016. According to the survey, 43 percent of respondents were happy with the ease of use of their CRM systems, followed by the accuracy of contacts' data, which was chosen by 39 percent of respondents.
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Release date
September 2016
Region
Worldwide
Survey time period
February to May 2016
Number of respondents
n = 4,500+
Method of interview
Online survey
Supplementary notes
Original question: "What aspects of your company's CRM software are you confident in or consider to be high quality?"

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