Chatbots: usage benefits customers expect to enjoy by generation U.S. 2017

Published by Statista Research Department, Jul 6, 2022
This statistic shows the benefits customers in the United States expect to enjoy if chatbots were available for the online services they use as of November 2017, by generation. During the survey, 66 percent of Millennials respondents stated that they expect to enjoy 24 hour service.

Benefits customers in the United States expect to enjoy if chatbots were available for the online services they use as of November 2017, by generation

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Release date

January 2018

Region

United States

Survey time period

October 30 to November 6, 2017

Number of respondents

1,051 respondents

Age group

18-64 years

Supplementary notes

Multiple answers were possible.

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