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Call center services industry in the U.S.
Call center services industry in the U.S. - Statistics & Facts
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Call centers in the U.S. - Important statistics
- 1. Industry overview
- Global contact center satisfaction index 2010-2018
Global contact center satisfaction index from 2010 to 2018
- Global contact center satisfaction index by industry 2016-2018
Global contact center satisfaction index from 2016 to 2018, by industry
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Number of call centers opened or expanded by region 2016-2017Number of call centers opened or expanded in 2016 and 2017, by region or country
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Contact center employees in the United States 2014-2017Number of contact center employees in the United States from 2014 to 2017 (in millions)*
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Number of call centers in the U.S. states with the highest employment 2018Number of call centers in the U.S. states with the highest call center employment in July 2018
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Largest U.S. call centers by number of employees 2018Largest call centers in the United States as of August 2018, by number of employees
- 2. Leading companies
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Revenue of Tata Consultancy Services Limited worldwide 2007-2018Revenue of Tata Consultancy Services Limited worldwide from 2007 to 2018 (in trillion Indian rupees)
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Revenue distribution of Tata Consultancy Services worldwide in 2018, by regionRevenue distribution of Tata Consultancy Services Limited worldwide in 2018, by region
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Revenue of Convergys Corporation 2009-2017Revenue of Convergys Corporation from 2009 to 2017 (in billion U.S. dollars)
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Revenue of Convergys Corporation by segment 2011-2017Revenue of Convergys Corporation from 2011 to 2017, by segment (in million U.S. dollars)
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Arvato Bertlesmann: revenue from CRM solutions 2015-2016Total revenue generated by Arvato from CRM Solutions from 2015 to 2017 (in billion U.S. dollars)
- 3. Employment
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Number of jobs created in the U.S. call center industry by region U.S. 2016-2017Number of jobs created in the call center industry in the United States in 2016 and 2017, by region
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U.S. telecommunications industry: employees by occupation 2015-2017Numbers of employees working in telecommunications in the U.S. from 2015 to 2017, by occupation
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U.S. states with the highest number of call center employees 2018Leading states with the highest number of call center workers in the United States as of July 2018
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States with the highest employment in telemarketing in the U.S. 2017States with the highest employment in telemarketing in the United States as of May 2017
- Customer service agents' opinion about opportunities by gender U.S. 2017-2018
Customer service agents' promotion opportunities in the United States in 2017 and 2018, by gender*
- 4. Operations
- Customers who have contacted customer service in the past month U.S. 2015-2017
Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2017*
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Easiest-to-use customer service channels in U.S. 2018Communication channels easy to use in customer service in the United States in 2018
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U.S. customers who did more business with companies due to good customer service 2017Share of customers in the United States who did more business with companies due to good customer service in 2017, by generation
- U.S. customers who found their customer service experience good by channel 2016-2017
How would you rate your overall experience with the following customer service communication channels?
- Primary causes of customer service frustration in U.S. 2017
From your experience, what has been the one most common cause of your customer service frustration?
- Customers who stopped doing business due to poor customer service U.S. 2016-2018
Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2018
Call centers in the U.S. - Important statistics
1. Industry overview
- Global contact center satisfaction index 2010-2018
- Global contact center satisfaction index by industry 2016-2018
- Number of call centers opened or expanded by region 2016-2017
- Contact center employees in the United States 2014-2017
- Number of call centers in the U.S. states with the highest employment 2018
- Largest U.S. call centers by number of employees 2018
2. Leading companies
- Revenue of Tata Consultancy Services Limited worldwide 2007-2018
- Revenue distribution of Tata Consultancy Services worldwide in 2018, by region
- Revenue of Convergys Corporation 2009-2017
- Revenue of Convergys Corporation by segment 2011-2017
- Arvato Bertlesmann: revenue from CRM solutions 2015-2016
3. Employment
- Number of jobs created in the U.S. call center industry by region U.S. 2016-2017
- U.S. telecommunications industry: employees by occupation 2015-2017
- U.S. states with the highest number of call center employees 2018
- States with the highest employment in telemarketing in the U.S. 2017
- Customer service agents' opinion about opportunities by gender U.S. 2017-2018
4. Operations
- Customers who have contacted customer service in the past month U.S. 2015-2017
- Easiest-to-use customer service channels in U.S. 2018
- U.S. customers who did more business with companies due to good customer service 2017
- U.S. customers who found their customer service experience good by channel 2016-2017
- Primary causes of customer service frustration in U.S. 2017
- Customers who stopped doing business due to poor customer service U.S. 2016-2018
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Topic: Telecommunications services
Topic: Telecommunications equipment
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