Call center services industry in the U.S. - statistics & facts

Global contact center satisfaction index 2010-2022

Global contact center satisfaction index from 2010 to 2022

Number of call centers opened or expanded by region 2016-2021

Number of call centers opened or expanded from 2016 to 2021, by region or country

Contact center employees in the United States 2014-2021

Number of contact center employees in the United States from 2014 to 2021 (in millions)

Industry revenue of “telephone call centres“ in the U.S. 2012-2024

Industry revenue of “telephone call centres“ in the U.S. from 2012 to 2024 (in billion U.S. Dollars)

States with the highest wages in telemarketing in the U.S. 2020-2021

States with the highest wages in telemarketing in the United States from 2020 to 2021 (in U.S. dollars)

Revenue of Tata Consultancy Services Limited worldwide 2005-2022

Revenue of Tata Consultancy Services Limited worldwide from 2005/06 to 2021/22 (in trillion Indian rupees)

Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022

Revenue distribution of Tata Consultancy Services Limited worldwide from 2017/18 to 2021/22, by region

Annual revenue of Genpact worldwide 2006-2021

Annual revenue of Genpact worldwide from 2006 to 2021 (in million U.S. dollars)

Revenue of AT&T worldwide 2016-2021, by region

AT&T's revenue worldwide from 2016 to 2021 (in billion U.S. dollars), by region

Revenue of Citigroup 2011-2021

Revenue of Citigroup from 2011 to 2021 (in billion U.S. dollars)

Atento S.A. revenue in the U.S. 2016-2021

Revenue generated by Atento S.A. in the United States from 2016 to 2021 (in million U.S. dollars)

Comcast Corporation's revenue 2006-2021

Comcast Corporation's revenue from 2006 to 2021 (in billion U.S. dollars)

Number of jobs created in the U.S. call center industry by region U.S. 2016-2021

Number of jobs created in the call center industry in the United States from 2016 to 2021, by region

U.S. telecommunications industry: employees by occupation 2015-2021

Numbers of employees working in telecommunications in the U.S. from 2015 to 2021, by occupation

U.S. states with the highest number of call center employees 2018

Leading states with the highest number of call center workers in the United States as of July 2018

States with the highest employment in telemarketing in the U.S. 2020-2021

States with the highest employment in telemarketing in the United States from 2020 to 2021

Hire rate at Wells Fargo in the United States 2019-2021, by gender

Hire rate at Wells Fargo in the United States from 2019 to 2021, by gender

Customer service employees at government agencies in U.S. 2014-2021

Number of customer service representatives working in federal, local and state government agencies in the United States from 2014 to 2021

Customers who have contacted customer service in the past month U.S. 2015-2020

Share of customers in the United States who have contacted customer service for any reason in the past month from 2015 to 2020

Easiest-to-use customer service channels in U.S. 2019-2020

Communication channels easy to use in customer service in the United States from 2019 to 2020

U.S. customers who did more business with companies due to good customer service 2020

Share of customers in the United States who did more business with companies due to good customer service from 2017 to 2020

Customers who stopped doing business due to poor customer service U.S. 2016-2020

Share of customers in the United States who stopped doing business with a company due to poor customer service from 2016 to 2020

Companies with the worst rated customer service in the U.S. 2020

Companies which received the highest share of negative responses to their customer service in the United States in 2020