This statistic shows the American customer satisfaction index customer experience benchmarks for consumer shipping companies in the United States from 2017 to 2020. In 2020, the ACSI score for the physical condition of the package received stood at 85, a decrease from 86 in 2019.
Consumer experience with consumer shipping companies in the United States from 2017 to 2020
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
2017 and 2018 figures were taken from a previous report.
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Statistics on "Courier, Express and Parcels (CEP) market in the United States"
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ACSI. (February 25, 2020). Consumer experience with consumer shipping companies in the United States from 2017 to 2020 [Graph]. In Statista. Retrieved August 14, 2020, from https://www.statista.com/statistics/827425/us-customer-experience-consumer-shipping-companies-us/
ACSI. "Consumer experience with consumer shipping companies in the United States from 2017 to 2020." Chart. February 25, 2020. Statista. Accessed August 14, 2020. https://www.statista.com/statistics/827425/us-customer-experience-consumer-shipping-companies-us/
ACSI. (2020). Consumer experience with consumer shipping companies in the United States from 2017 to 2020. Statista. Statista Inc.. Accessed: August 14, 2020. https://www.statista.com/statistics/827425/us-customer-experience-consumer-shipping-companies-us/
ACSI. "Consumer Experience with Consumer Shipping Companies in The United States from 2017 to 2020." Statista, Statista Inc., 25 Feb 2020, https://www.statista.com/statistics/827425/us-customer-experience-consumer-shipping-companies-us/
ACSI, Consumer experience with consumer shipping companies in the United States from 2017 to 2020 Statista, https://www.statista.com/statistics/827425/us-customer-experience-consumer-shipping-companies-us/ (last visited August 14, 2020)
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