U.S. consumer shipping companies - customer experience 2017-2021

Published by E. Mazareanu, May 10, 2021

This statistic shows the American customer satisfaction index customer experience benchmarks for consumer shipping companies in the United States from 2017 to 2021. In 2021, the ACSI score for the physical condition of the package received stood at 84, a decrease from 85 in 2020.

Consumer experience with consumer shipping companies in the United States from 2017 to 2021

Characteristic	2017	2018	2019	2020	2021
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Source

Release date

March 2021

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Region

United States

Survey time period

2017 to 2021

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Figures prior to 2020 were taken from previous reports.
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