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U.S. consumer shipping companies - customer experience 2017-2019
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U.S. consumer shipping companies - customer experience 2017-2019
Consumer experience with consumer shipping companies in the United States from 2017 to 2019
by E. Mazareanu,
last edited
Apr 10, 2019
This statistic shows the American customer satisfaction index customer experience benchmarks for consumer shipping companies in the United States from 2017 to 2019. In 2019, the ACSI score for the physical condition of the package received stood at 86, a decrease from 88 in 2018.
Consumer experience with consumer shipping companies in the United States from 2017 to 2019
| 2017 | 2018 | 2019 | |
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| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
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| 2017 | 2018 | 2019 | |
|---|---|---|---|
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
| - | - | - | - |
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by E. Mazareanu,
last edited
Apr 10, 2019
This statistic shows the American customer satisfaction index customer experience benchmarks for consumer shipping companies in the United States from 2017 to 2019. In 2019, the ACSI score for the physical condition of the package received stood at 86, a decrease from 88 in 2018.
- Show sources information
- Show publisher information
- Release date
- February 2019
- Region
- United States
- Survey time period
- 2017 to 2019
- Supplementary notes
-
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
2017 figure was taken from a previous report.
Source
- Show sources information
- Show publisher information
- Release date
- February 2019
More information
- Region
- United States
- Survey time period
- 2017 to 2019
- Supplementary notes
-
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
2017 figure was taken from a previous report.
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Statistics on "Last mile delivery"
- Market overview
The most important statistics
- Number of parcels distributed worldwide from 2015 to 2017, by sector (in million units)Parcel traffic worldwide by sector 2015-2017
- Year-on-year percentage change in global parcels and express volume from 2012 to 2017Year-on-year change - parcels and express volume worldwide 2012-2017
- Share of total supply costs worldwide in 2018, by type of costShare of supply chain costs by type worldwide 2018
- Shipping costs in cross-border deliveries worldwide in 2018Shipping costs in cross-border deliveries worldwide 2018
- Average last-mile delivery cost worldwide in 2018, by type of costsAverage last-mile delivery cost worldwide 2018
- Preference of fulfillment location in last mile delivery worldwide in 2018, by delivery typeFulfillment preference location when delivering online orders worldwide 2018
- Customers
The most important statistics
- Most used methods in package delivery worldwide in 2018Package delivery methods used around the world 2018
- When ordering an item for delivery, how does the choice of free shipping impact your ordering decision?Impact of free shipping on the decision to purchase online in the U.S. 2012- 2017
- How long did it take, from buying the product online until the order was delivered?Average delivery speed of cross-border purchases 2018
- Most common services logistics' customers demand for in last mile delivery in 2017Most in-demand services logistics' customers ask for in last mile delivery 2017
- Average Net Promoter Score for last mile delivery services worldwide in 2018, by selected country Last mile delivery services' Net Promoter Score in selected countries worldwide 2018
- Consumer experience with consumer shipping companies in the United States from 2017 to 2019U.S. consumer shipping companies - customer experience 2017-2019
- Merchants
The most important statistics
- Biggest challenges for logistics providers in last mile delivery in 2019Challenges for logistics providers in last mile delivery 2019
- Share of shippers worldwide who agree with the value-added of last-yard logistics services in 2018, by serviceValue added by last-yard logistics services to shippers worldwide 2018
- What are your customers demanding most from their last mile services?*Customers demand on last mile services from retailers 2017
- Which services do you currently provide for your last mile customers?Main services provided for last mile delivery 2017
- Which services are you looking for from your last mile partner(s)?*Main services retailers look for from their last mile delivery providers 2017
- What measures have you implemented to improve customer service for your last mile delivery?Improvement of customer services in last mile delivery 2017
- Implementation of last mile fulfillment options for customers by retailers in 2018, by implementation stage Retailers' implementation of last mile fulfillment options 2018
- Which future last mile developments do you have your eye on?Future development in last mile delivery 2017
- Courier providers
The most important statistics
- Leading delivery service providers in the world when shopping online in 2018Most used shipping service providers among online shoppers worldwide 2018
- Couriers and local delivery service providers' global market share in 2017Market share of couriers and local delivery services - worldwide 2017
- Deutsche Post DHL's revenue in 2018, by region (in million euros)*Deutsche Post DHL - revenue by region 2018
- DHL's external revenue in FY 2018, by segment (in million euros)DHL - revenue by segment 2018
- United Parcel Service of America Inc.'s revenue from FY 2008 to FY 2018 (in million U.S. dollars)UPS - revenue 2008-2018
- United Parcel Service's package revenue in FY 2018, by segment (in million U.S. dollars)Package revenue of UPS by segment 2018
- FedEx Express' package revenue from FY 2013 to FY 2019 (in million U.S. dollars)Package revenue of FedEx Express 2013-2019
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Statistics
- Customer satisfaction index of U.S. consumer shipping companies 2017-2019
- Market share in the express mail business in China
- Net sales of the PostNord Group in the Nordics 2012-2018
- Association of brands with the development of delivery robots in the U.S. 2017
- Average numver of employees of PostNord Group in the Nordics 2018, by country
- Net income of the PostNord Group in the Nordics 2012-2018
- Number of employees of PostNord Group in the Nordics 2018, by country and gender
- Operating income of PostNord in the Nordics 2018, by country
- Net sales of PostNord in the Nordics 2018, by country
- The leading commercial service providers ranked by brand value 2019
- Average number of employees of the PostNord Group in the Nordics 2012-2018
- Operating margin of the PostNord Group in the Nordics 2012-2018
- Operating income of the PostNord Group in the Nordics 2012-2018
- Survey on customers' preference of postal delivery services in Denmark 2015, by size
- Companies' usage of postal sending services in Denmark 2015
- TDI market share - express service companies in Europe and Asia
- Deutsche Post DHL's equity 2005-2018
Statistics on "Last mile delivery"
- Parcel traffic worldwide by sector 2015-2017
- Year-on-year change - parcels and express volume worldwide 2012-2017
- Share of supply chain costs by type worldwide 2018
- Shipping costs in cross-border deliveries worldwide 2018
- Average last-mile delivery cost worldwide 2018
- Fulfillment preference location when delivering online orders worldwide 2018
- Package delivery methods used around the world 2018
- Impact of free shipping on the decision to purchase online in the U.S. 2012- 2017
- Average delivery speed of cross-border purchases 2018
- Most in-demand services logistics' customers ask for in last mile delivery 2017
- Last mile delivery services' Net Promoter Score in selected countries worldwide 2018
- U.S. consumer shipping companies - customer experience 2017-2019
- Challenges for logistics providers in last mile delivery 2019
- Value added by last-yard logistics services to shippers worldwide 2018
- Customers demand on last mile services from retailers 2017
- Main services provided for last mile delivery 2017
- Main services retailers look for from their last mile delivery providers 2017
- Improvement of customer services in last mile delivery 2017
- Retailers' implementation of last mile fulfillment options 2018
- Future development in last mile delivery 2017
- Most used shipping service providers among online shoppers worldwide 2018
- Market share of couriers and local delivery services - worldwide 2017
- Deutsche Post DHL - revenue by region 2018
- DHL - revenue by segment 2018
- UPS - revenue 2008-2018
- Package revenue of UPS by segment 2018
- Package revenue of FedEx Express 2013-2019
- Customer satisfaction index of U.S. consumer shipping companies 2017-2019
- Market share in the express mail business in China
- Net sales of the PostNord Group in the Nordics 2012-2018
- Association of brands with the development of delivery robots in the U.S. 2017
- Average numver of employees of PostNord Group in the Nordics 2018, by country
- Net income of the PostNord Group in the Nordics 2012-2018
- Number of employees of PostNord Group in the Nordics 2018, by country and gender
- Operating income of PostNord in the Nordics 2018, by country
- Net sales of PostNord in the Nordics 2018, by country
- The leading commercial service providers ranked by brand value 2019
- Average number of employees of the PostNord Group in the Nordics 2012-2018
- Operating margin of the PostNord Group in the Nordics 2012-2018
- Operating income of the PostNord Group in the Nordics 2012-2018
- Survey on customers' preference of postal delivery services in Denmark 2015, by size
- Companies' usage of postal sending services in Denmark 2015
- TDI market share - express service companies in Europe and Asia
- Deutsche Post DHL's equity 2005-2018
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