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Change in customer experience score of brands in the UK 2016-2017, by sector

Published by Tugba Sabanoglu, Jun 23, 2020
This statistic presents the percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector. Figures are based on the results of surveys of UK consumers conducted in July 2016 and July 2017. Over the time period observed, all sectors saw a decline in their respective customer experience score. The largest decrease was experienced in the logistics sector, where customer experience fell by 6 percent on the previous year.

Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector

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Release date

December 2017

Region

United Kingdom

Survey time period

July 2016 and July 2017*

Supplementary notes

* Scores based on survey results of:
(Over) 10,000 UK consumers in July 2016, evaluating 287 brands.
10,042 UK consumers in July 2017, evaluating 295 brands.

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