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Change in customer experience score of brands in the UK 2016-2017, by sector
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Change in customer experience score of brands in the UK 2016-2017, by sector
Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector
by Tugba Sabanoglu,
last edited
Apr 20, 2018
This statistic presents the percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector. Figures are based on the results of surveys of UK consumers conducted in July 2016 and July 2017. Over the time period observed, all sectors saw a decline in their respective customer experience score. The largest decrease was experienced in the logistics sector, where customer experience fell by 6 percent on the previous year.
Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector
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by Tugba Sabanoglu,
last edited
Apr 20, 2018
This statistic presents the percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector. Figures are based on the results of surveys of UK consumers conducted in July 2016 and July 2017. Over the time period observed, all sectors saw a decline in their respective customer experience score. The largest decrease was experienced in the logistics sector, where customer experience fell by 6 percent on the previous year.
- Show sources information
- Show publisher information
- Release date
- December 2017
- Region
- United Kingdom
- Survey time period
- July 2016 and July 2017*
- Supplementary notes
-
* Scores based on survey results of:
(Over) 10,000 UK consumers in July 2016, evaluating 287 brands.
10,042 UK consumers in July 2017, evaluating 295 brands.
Source
- Show sources information
- Show publisher information
- Release date
- December 2017
More information
- Region
- United Kingdom
- Survey time period
- July 2016 and July 2017*
- Supplementary notes
-
* Scores based on survey results of:
(Over) 10,000 UK consumers in July 2016, evaluating 287 brands.
10,042 UK consumers in July 2017, evaluating 295 brands.
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Statistics on "High street retail in the United Kingdom (UK)"
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- Leading retail centers in the United Kingdom (UK) in 2019, by number of storesTop ranking retail centers in the UK in 2019 by store count
- Combined average score of department stores' brand health in the United Kingdom (UK) between September 2014 and September 2018*Brand health of department stores in the United Kingdom (UK) 2014-2018
- Prime retail street locations ranked by rental rate in the United Kingdom (UK) in 2018* (in euros per square meter per year)Prime retail street locations in the United Kingdom (UK) 2018, by rent
- Leading high street retailers ranked by customer satisfaction rating in the United Kingdom (UK) in 2019High street retailers rated by customer satisfaction in the United Kingdom (UK) 2019
- Leading high street retailer brands ranked by BrandIndex Index score in the United Kingdom (UK) from July 2018 to June 2019Leading high street retailer brands ranked by BrandIndex in the UK 2019
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- Comparison of retail spending against store-only and online-only sales in Great Britain between 2008-2017* (in billion GBP)Store-only and online-only retail spending in Great Britain 2008-2017
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- Year-on-year change in retail centre footfall in the United Kingdom (UK) from January 2017 to March 2019Shopper numbers: retail footfall year-on-year change (monthly) in the UK 2017-2019
- Month-on-month change in retail traffic footfall in the United Kingdom (UK) from March 2017 to March 2019Shopper numbers: retail footfall change month-on-month in the UK 2017-2019
- Percentage growth in like-for-like sales in high street stores in the United Kingdom (UK) from January 2017 to April 2019*High street: like-for-like sales growth in the United Kingdom (UK) 2017-2019
- Percentage growth in like-for-like sales in high street stores in the United Kingdom (UK) from January 2017 to April 2019, by sector*High street: like-for-like sales growth in the UK 2017-2019, by sector
- Store openings and closures
The most important statistics
- Store floorspace lost to administrations in the United Kingdom (UK) in 2019 (in square feet), by retail centerRetail floorspace to to go into administration in the UK in 2019 by retail center
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- Number of openings and closures of retail and leisure units in Great Britain from 2012 to 2018Retail and leisure store openings and closures in Great Britain 2012-2018
- Net openings and closures of multiple stores in Great Britain from 2012 to 2018Net change in number of chain stores in Great Britain 2012-2018
- Net openings and closures of independent stores in Great Britain from 2012 to 2018*Net change in number of independent stores in Great Britain 2012-2018
- Leading 10 store types with the largest number of net openings in Great Britain in 2018*Store types with largest number of store openings in Great Britain 2018
- Leading 10 store types with the largest number of net closures in Great Britain in 2018*Store types with largest number of store closures in Great Britain 2018
- Shopping behaviour
The most important statistics
- How consumers feel about the high street in the United Kingdom (UK) in 2018UK high street: consumer opinions 2018
- Leading ten shop types which consumers want to see on their ideal high street in Great Britain (UK) in 2018, by regionShop types consumers most want on their high street in Great Britain 2018, by region
- Leading fifteen shop types which consumers do not want to see on their ideal high street in Great Britain (UK) in 2018*Shop types which consumers least want to see on the high street in Great Britain 2018
- Percentage of British people worried about their local high street disappearing in the United Kingdom (UK) as of 2018, by regionConcern about the disappearance of the local high street in the UK 2018, by region
- Consumer frequency of shopping online and in-store for fashion and footwear items in the United Kingdom (UK) in 2018Frequency of online and in-store fashion and footwear purchases UK 2018
- In-store wellness shopping: consumer reasons in the United Kingdom (UK) in 2018Reasons for in-store wellness shopping UK 2018
- Gardening shoppers: what are they buying online and in-store in the United Kingdom (UK) in 2018?Share of gardening items shoppers buy online and in-store UK 2018
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Statistics on "High street retail in the United Kingdom (UK) - Overview"
- Online and offline location growth rate of retail in the UK 2013-2023
- Top ranking retail centers in the UK in 2019 by store count
- Brand health of department stores in the United Kingdom (UK) 2014-2018
- Prime retail street locations in the United Kingdom (UK) 2018, by rent
- High street retailers rated by customer satisfaction in the United Kingdom (UK) 2019
- Leading high street retailer brands ranked by BrandIndex in the UK 2019
- Leading retail centers ranked by retail spend potential in Great Britain 2017
- Retail vacancy rates in Great Britain 2013-2018, by location type
- Retail companies going into administration in the United Kingdom (UK) 2007-2018
Statistics on "High street retail in the United Kingdom (UK) - Retail traffic and sales"
- Store-only and online-only retail spending in Great Britain 2008-2017
- Retail footfall year-on-year change in the United Kingdom (UK) in 2019, by location
- Shopper numbers: retail footfall year-on-year change (monthly) in the UK 2017-2019
- Shopper numbers: retail footfall change month-on-month in the UK 2017-2019
- High street: like-for-like sales growth in the United Kingdom (UK) 2017-2019
- High street: like-for-like sales growth in the UK 2017-2019, by sector
Statistics on "High street retail in the United Kingdom (UK) - Store openings and closures"
- Retail floorspace to to go into administration in the UK in 2019 by retail center
- Number of retail stores to go into administration in the UK in 2019 by retail center
- Retail and leisure store openings and closures in Great Britain 2012-2018
- Net change in number of chain stores in Great Britain 2012-2018
- Net change in number of independent stores in Great Britain 2012-2018
- Store types with largest number of store openings in Great Britain 2018
- Store types with largest number of store closures in Great Britain 2018
Statistics on "High street retail in the United Kingdom (UK) - Shopping behaviour"
- UK high street: consumer opinions 2018
- Shop types consumers most want on their high street in Great Britain 2018, by region
- Shop types which consumers least want to see on the high street in Great Britain 2018
- Concern about the disappearance of the local high street in the UK 2018, by region
- Frequency of online and in-store fashion and footwear purchases UK 2018
- Reasons for in-store wellness shopping UK 2018
- Share of gardening items shoppers buy online and in-store UK 2018
- Motivations for buying in-store over Christmas in the UK 2018
Further related statistics
- Aerospace services: marketing, planning and customer services spending 2018-2037
- Customer service robots - unit shipments in Europe 2016-2022
- Customer service robots - unit shipments in the Middle East and Africa 2016-2022
- Revenue growth rate and customer excellence in the fintech industry UK 2012-2015
- Aerospace services: marketing, planning and customer services market demand 2017-2037
- Individuals employed in customer service occupations UK 2017, by employment
- Actions taken when dissatisfied with a product or services in Great Britain 2014
- Aerospace services: marketing, planning and customer services market value 2019-2038
- Number of individuals employed in customer services in 2019, by occupation
- Customer service robots - unit shipments in Latin America 2016-2022
- India's two-wheeler customer service experience rankings 2016
- Consumers' preferred ways to be contacted by retailers in the UK in 2015
- Aerospace services: marketing, planning and customer services market demand 2017-2037
- Individuals employed in sales and customer services in the UK in 2018, by employment
- Customer service robots - unit shipments in Asia Pacific 2016-2022
- What consumers want from online sellers in U.S. 2018
- Survey on essential elements for customer service in Denmark 2017
- Customer service robots - sales revenue worldwide 2016-2022
- Individuals employed as customer service managers UK 2018, by employment
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