Change in customer experience score of brands in the UK 2016-2017, by sector

Published by
Tugba Sabanoglu,
Feb 22, 2024
This statistic presents the percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector. Figures are based on the results of surveys of UK consumers conducted in July 2016 and July 2017. Over the time period observed, all sectors saw a decline in their respective customer experience score. The largest decrease was experienced in the logistics sector, where customer experience fell by 6 percent on the previous year.

Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

December 2017

Region

United Kingdom

Survey time period

July 2016 and July 2017*

Supplementary notes

* Scores based on survey results of:
(Over) 10,000 UK consumers in July 2016, evaluating 287 brands.
10,042 UK consumers in July 2017, evaluating 295 brands.

Citation formats
Statista Accounts: Access All Statistics. Starting from $2,388 USD / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Starter Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$199 USD / Month *
Professional Account
Full access

Business Solutions including all features.

* Prices do not include sales tax.

Other statistics that may interest you

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Statistics on

About the industry

10

About the region

10

Selected statistics

5

Other regions

10

Related statistics

10

Further related statistics

10

Further Content: You might find this interesting as well

Statistics

Topics

Shopping behavior in RussiaShopping behavior in the NetherlandsEating behavior in PolandConsumption habits and purchasing behavior in SpainOnline shopping behavior in the UK
Statista Accounts: Access All Statistics. Starting from $2,388 USD / Year
Learn more about how Statista can support your business.
Menu