This statistic presents the percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector. Figures are based on the results of surveys of UK consumers conducted in July 2016 and July 2017. Over the time period observed, all sectors saw a decline in their respective customer experience score. The largest decrease was experienced in the logistics sector, where customer experience fell by 6 percent on the previous year.
Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector
Characteristic
Percentage change in score
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
* Scores based on survey results of:
(Over) 10,000 UK consumers in July 2016, evaluating 287 brands.
10,042 UK consumers in July 2017, evaluating 295 brands.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
KPMG. (December 7, 2017). Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/
KPMG. "Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector." Chart. December 7, 2017. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/
KPMG. (2017). Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/
KPMG. "Percentage Change in The Customer Experience Excellence (Cee) Score of Brands in The United Kingdom (Uk) from 2016 to 2017, by Sector." Statista, Statista Inc., 7 Dec 2017, https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/
KPMG, Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector Statista, https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/ (last visited July 27, 2024)
Percentage change in the Customer Experience Excellence (CEE) score of brands in the United Kingdom (UK) from 2016 to 2017, by sector [Graph], KPMG, December 7, 2017. [Online]. Available: https://www.statista.com/statistics/829363/customer-experience-score-change-by-sector-united-kingdom-uk/