United Kingdom: top high street retailers 2023, by customer satisfaction

Leading high street retailers in the United Kingdom (UK) in 2022 and 2023, by customer satisfaction rating

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Release date

November 2023

Region

United Kingdom

Survey time period

September 2022 to September 2023

Number of respondents

Various*

Method of interview

Online interview

Supplementary notes

Customer scores were calculated based on customers' overall satisfaction and likelihood of recommending each store.
* This is the aggregation of several customer surveys, with varying survey counts and dates: Technology shops: 4,836 respondents, from August to September 2023.
Clothes, shoes and accessory shops: 8,075 respondents in May 2023.
Beauty, health and wellbeing shops: 7,869 respondents in May 2023.
Furniture and homeware shops: 12,252 respondents in September 2022.
Household appliance shops: 4,556 respondents from August to September 2023.
Sport shops, children and baby shops, and DIY and decorating shops were also surveyed, but did not score in the top shops.

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