United Kingdom: top high street retailers 2023, by customer satisfaction

Leading high street retailers in the United Kingdom (UK) in 2022 and 2023, by customer satisfaction rating

Show detailed source information?
Register for free
Already a member?
Log in

Use Ask Statista Research Service

Release date

November 2023


United Kingdom

Survey time period

September 2022 to September 2023

Number of respondents


Method of interview

Online interview

Supplementary notes

Customer scores were calculated based on customers' overall satisfaction and likelihood of recommending each store.
* This is the aggregation of several customer surveys, with varying survey counts and dates: Technology shops: 4,836 respondents, from August to September 2023.
Clothes, shoes and accessory shops: 8,075 respondents in May 2023.
Beauty, health and wellbeing shops: 7,869 respondents in May 2023.
Furniture and homeware shops: 12,252 respondents in September 2022.
Household appliance shops: 4,556 respondents from August to September 2023.
Sport shops, children and baby shops, and DIY and decorating shops were also surveyed, but did not score in the top shops.

Citation formats
Statista Accounts: Access All Statistics. Starting from $2,388 USD / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Starter Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$199 USD / Month *
Professional Account
Full access

Business Solutions including all features.

* Prices do not include sales tax.

Statistics on " High street retail in the United Kingdom (UK) "

Other statistics that may interest you High street retail in the United Kingdom (UK)



Retail traffic and sales


Store openings and closures


Consumer opinion




Further related statistics

Statista Accounts: Access All Statistics. Starting from $2,388 USD / Year
Learn more about how Statista can support your business.