Reasons for changes to reverse logistics processes of U.S. companies 2018

This statistic displays the reasons which prompted U.S. companies to make changes to their reverse logistics processes in 2018. During the survey, 44 percent of respondents reported that they made changes to their reverse logistics processes as customers are becoming more demanding.

What prompted changes to your reverse logistics processes?*

Share of respondents
There was a need to improve/ upgrade reverse logistics process efficiencies53%
Customers are becoming more demanding44%
Volume of returns38%
Volume of sales23%
Other19%
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Sources

Release date

February 2018

Region

United States

Survey time period

January 2018

Number of respondents

272 respondents

Special properties

subscribers to SCMR and members of RLA and WERC.

Method of interview

Email survey

Supplementary notes

The source doesn't mention the age of the respondents.
* Reverse logistics covers operations related to the reuse of products and materials, including remanufacturing and refurbishing.

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Statistics on "Reverse logistics"

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