Changes from the effect of e-commerce on reverse logistics of U.S. companies 2018

This statistic displays the changes U.S. companies plan to implement due to the effect of e-commerce on their reverse logistics operations in 2018. During the survey, 26 percent of respondents stated that they plan to increase warehouse space due to the effect e-commerce is having on their reverse logistics processes.

What changes are you planning as a result of the effects e-commerce is placing on your reverse logistics operation?*

Share of respondents
Increase warehouse space26%
Added part-time labor22%
We’ve set up a separate department to handle e-commerce specific returns22%
Added full-time labor16%
We are now outsourcing11%
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Release date

February 2018


United States

Survey time period

January 2018

Number of respondents

272 respondents

Special properties

subscribers to SCMR and members of RLA and WERC.

Method of interview

Email survey

Supplementary notes

The source doesn't mention the age of the respondents.
* Reverse logistics covers operations related to the reuse of products and materials, including remanufacturing and refurbishing.

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Statistics on "Reverse logistics"

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