Common reasons for returns in the world 2019

Published by
Martin Placek,
Apr 19, 2022
This statistic displays the most common reasons for returns as reported by global consumers who have made at least one online purchase in the last year. During the survey, 46 percent of respondents stated that they returned their order to non-Amazon merchants because the size, fit or color was wrong.

Most common reason to return an online order in the world in 2019, by merchant type

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Release date

September 2019

Region

Worldwide

Survey time period

2019

Number of respondents

3,519 respondents

Age group

19-65 years

Special properties

global consumers who have made an online purchase at least once in the last year.

Supplementary notes

Reverse logistics covers operations related to the reuse of products and materials, including remanufacturing and refurbishing.

The source doesn't mention why the values don't add up to 100 percent.

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Reverse logisticsAmazonLogistics industry in the U.S.Courier, express and parcel (CEP) market in the United StatesOnline shopping behavior in the United States
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