Leading mattress retailers in the U.S. 2019, by customer satisfaction

This statistic depicts the leading mattress companies segment in the United States in 2019, based on customer satisfaction. In that year, J.D. Power and Associates' "Mattress Satisfaction Report" found that Tempur-Pedic was the most satisfying mattress retailer for customers, with a satisfaction rating of 893.

Leading mattress companies in the United States in 2019, by customer satisfaction

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Source

Release date

October 2019

Region

United States

Survey time period

September to October 2019

Number of respondents

1,847 respondents

Supplementary notes

Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with mattress purchases based on seven factors (in order of importance): comfort; price; support; durability; warranty; features; and customer service. Satisfaction is measured on a 1,000-point scale.

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