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Leading mattress retailers in the U.S. 2020, by customer satisfaction

Published by Statista Research Department, May 11, 2021
This statistic depicts the leading mattress companies segment in the United States in 2020, based on customer satisfaction. In that year, J.D. Power and Associates' "Mattress Satisfaction Report" found that Tempur-Pedic was the most satisfying mattress retailer for customers, with a satisfaction score of 881 out of 1,000.

Leading mattress companies in the United States in 2020, by customer satisfaction (based on a 1,000 point scale)

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Source

Release date

November 2020

Region

United States

Survey time period

August to September 2020

Number of respondents

2,348 respondents

Special properties

Customers who purchased a mattress in the last 12 months

Supplementary notes

Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with mattress purchases based on seven factors (in order of importance): comfort; price; support; durability; warranty; features; and customer service. Satisfaction is measured on a 1,000-point scale.

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