This statistic depicts the leading mattress companies segment in the United States in 2021, based on customer satisfaction. In that year, J.D. Power and Associates' "Mattress Satisfaction Report" found that Tempur-Pedic was the most satisfying mattress retailer for customers, with a satisfaction score of 897 out of 1,000.
Leading mattress companies in the United States in 2021, by customer satisfaction
(based on a 1,000 point scale)
Characteristic
Customer satisfaction (based on a 1,000 point scale)
Customers who purchased a mattress in the last 12 months
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with mattress purchases based on seven factors (in order of importance): comfort; price; support; durability; warranty; features; and customer service.
Satisfaction is measured on a 1,000-point scale.
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J.D. Power. (November 2, 2021). Leading mattress companies in the United States in 2021, by customer satisfaction (based on a 1,000 point scale) [Graph]. In Statista. Retrieved June 29, 2022, from https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. "Leading mattress companies in the United States in 2021, by customer satisfaction (based on a 1,000 point scale)." Chart. November 2, 2021. Statista. Accessed June 29, 2022. https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. (2021). Leading mattress companies in the United States in 2021, by customer satisfaction (based on a 1,000 point scale). Statista. Statista Inc.. Accessed: June 29, 2022. https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. "Leading Mattress Companies in The United States in 2021, by Customer Satisfaction (Based on a 1,000 Point Scale)." Statista, Statista Inc., 2 Nov 2021, https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power, Leading mattress companies in the United States in 2021, by customer satisfaction (based on a 1,000 point scale) Statista, https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/ (last visited June 29, 2022)
