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Home emergency insurance: lowest claims frequency in the UK 2018-2019

This statistic illustrates select home emergency insurance (including add-on and stand alone sales channels) companies with the lowest claims frequencies in the United Kingdom (UK) in 2018 and 2019. Overall, 15 companies selling home emergency insurance in the United Kingdom were studied to see their claims frequency as of 2018 and 2019. The data presented in this statistic is the mean claims frequency of the low and high estimates.

A total of three companies shared the lowest claims frequency for home emergency claims in the United Kingdom (UK) in 2019 with an estimated 3.7 percent. In terms of sales channels, it appears that companies that sell home emergency insurance as an add-on rather than a stand alone product saw a far lower claims frequency.

Home emergency insurance companies with the lowest claims frequency in the United Kingdom (UK) in 2018 and 2019

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Release date

September 2020


United Kingdom

Survey time period

August 31, 2018 and 2019*

Supplementary notes

A total of 30 UK based insurance companies offering home insurance (18 home emergency insurance) were looked at for claims frequency. data was aggregated.
* Year ending August 31st, 2018.
** Includes Add-on and stand alone.
Companies with the lowest claims frequency as of 2018.
*** data for this firm primarily relates to specialist or high worth business.
**** the source added the following information "pilot data for this firm reflects the cost of the home emergency and excludes the cost of the regular boiler service which will typically be part of the product for some or all customers."

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