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Home insurance companies with the lowest claims acceptance rate in the UK 2018-2019

This statistic illustrates select home insurance (including building and content) companies with the lowest claims acceptance rates in the United Kingdom (UK) in 2018 and 2019. Overall, 25 companies selling home insurance in the United Kingdom were studied to see their claims acceptance rates as of 2019, in comparison to 2018. The data presented in this statistic is the mean claims acceptance rate of the low and high estimates.

As of 2019, St Andrew's Insurance Plc Limited had the lowest claims acceptancy rate of the insurance companies looked at with 83.7 percent. This meant that almost one in five insurance claims made was not accepted.

Home insurance companies with the lowest claims acceptance rate in the United Kingdom (UK) in 2018 and 2019

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Sources

Release date

September 2020

Region

United Kingdom

Survey time period

August 31, 2018 and August 31, 2019*

Supplementary notes

A total of 25 UK based insurance companies offering home (building and contents) insurance were looked at for claims frequency, acceptance rate and average claim pay-out.
data was aggregated.
* Year ending August 31st, 2018 and August 31st, 2019.
** Includes building and contents insurance.
Companies with the lowest claims acceptance rate as of August 2019 with previous years comparison.

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