Financial complaints and compensation in the United Kingdom

Financial complaints and compensation in the United Kingdom
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Statista Dossier on Financial complaints and compensation in the United Kingdom

This dossier presents a range of statistics and facts about customer complaints lodged against financial services and insurance companies and organizations in the United Kingdom (UK), as well as financial compensation received by the UK public as a result of complaints.

Table of contents

    • Financial complaints to FCA in the UK H1 2022, by financial product

    • Financial products related complaints in the United Kingdom (UK) H1 2021, by cause

    • All financial products related complaints in the United Kingdom (UK) H1 2022

    • Financial products related complaints in the United Kingdom (UK) 2010-2022

    • Financial services related complaints in the UK H1 2021, by firm type

    • Number of complaints about financial services in the UK in H1 2022, by product

    • Financial Ombudsman: financial services new complaints in the UK 2008-2022

    • Gender distribution of customers who lodged financial complaints in the UK 2017-2020

    • New claims received by financial services compensation in the UK 2020-2022

    • Total decisions by financial services compensation made in the UK 2020-2022

    • Average claim payouts of financial services compensation in the UK 2021/2022

    • Financial services compensation: total claim payments value in the UK in 2021/2022

    • Banking products related complaints in the United Kingdom (UK) H1 2022, by cause

    • Banking products related complaints in the United Kingdom (UK) H1 2010-2022

    • Customer current account related complaints in the UK 2010-2021

    • Credit card related customer complaints in the UK 2007-2020

    • Saving accounts related customer complaints in the UK 2009/10-2021/22

    • Customer complaints against banking services in the UK in H1 2022, by company

    • Customer complaints opened against AIB Group (UK) Plc in the UK H1 2021

    • Complaints filed against the Bank of Ireland (UK) Plc in the United Kingdom H1 2022

    • Complaints filed against the Bank of Scotland in the UK H1 2022

    • Complaints against HSBC UK Bank filed in the United Kingdom (UK) in H1 2022

    • Complaints against Lloyds Bank Plc filed in the United Kingdom H1 2022

    • Complaints against Santander UK plc banking products in the UK H1 2022

    • Investment products related complaints in the United Kingdom (UK) 2010-2022

    • Investment products complaints in the United Kingdom in H1 2022, by cause

    • Investment providers customer complaints in the UK H1 2021, by company

    • Complaints regarding home finance products in the United Kingdom (UK) 2010-2019

    • Home finance services complaints in the UK H1 2022, by cause

    • Complaints against home financing providers in the UK in H2 2020, by firm

    • Customer complaints relating to mortgage services in the UK 2010-2022

    • Complaints opened against Nationwide Building Society products in the UK in H1 2020

    • Insurance and pure protection products customer complaints in the UK 2010-2019

    • Insurance and protection products related complaints in the UK H1 2022, by cause

    • Complaints against insurance providers in the UK H1 2021

    • Payment protection insurance related customer complaints in the UK 2009-2021

    • Motor insurance related new customer complaints in the UK 2009-2021

    • Financial Ombudsman: travel insurance related complaints in the UK 2010-2022

    • Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2021

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