Financial complaints and compensation in the United Kingdom

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Statista Dossier on Financial complaints and compensation in the United Kingdom

This dossier presents a range of statistics and facts about customer complaints lodged against financial services and insurance companies and organizations in the United Kingdom (UK), as well as financial compensation received by the UK public as a result of complaints.

Table of contents

  • 1. Customer complaints against financial services
    • Financial complaints to FCA in the UK H1 2018, by financial product

    • Financial products related complaints in the United Kingdom (UK) H1 2018, by cause

    • All financial products related complaints in the United Kingdom (UK) H1 2018

    • Financial products related complaints in the United Kingdom (UK) 2010-2018

    • Financial services related complaints in the UK H1 2018, by firm type

    • Number of complaints about financial services in the UK in H1 2018, by product

    • Financial Ombudsman: financial services initial complaints in the UK 2008-2017

    • Gender distribution of customers who lodged financial complaints in the UK 2016-2018

    • Financial complaints against businesses in the United Kingdom (UK) 2017-2018

  • 2. Financial compensation of claimants
    • Financial services compensation: new claims received in the UK 2013-2018

    • Financial services compensation: total decisions made in the UK 2013-2018

    • Financial services compensation: average claim payouts in the UK 2017/18

    • Financial services compensation: total claim payments value in the UK in 2017/2018

  • 3. Complaints against banking services and products
    • Banking products related complaints in the United Kingdom (UK) H1 2018, by cause

    • Banking products related complaints in the United Kingdom (UK) H1 2010-H1 2018

    • Banking and credit issues complaints in the UK 2016/17-2017/18, by focus

    • Customer current account related complaints in the UK 2009-2018

    • Credit card related customer complaints in the UK 2009-2018

    • Saving accounts related customer complaints in the UK 2009-2018

  • 4. Complaints targeting specific banks
    • Customer complaints against banking services in the UK in H2 2017, by company

    • Customer complaints opened against AIB Group (UK) Plc in the UK H1 2018

    • Complaints filed against the Bank of Ireland (UK) Plc in the United Kingdom H1 2018

    • Complaints filed against the Bank of Scotland in the UK H1 2018

    • Complaints against HSBC Bank filed in the United Kingdom (UK) in H1 2018

    • Complaints against Lloyds Bank Plc filed in the United Kingdom H1 2018

    • Complaints against Santander UK plc banking products in the UK H1 2018

  • 5. Complaints against home finance and investment products
    • Investment products related complaints in the United Kingdom (UK) 2010-2018

    • Investment products complaints in the United Kingdom in H1 2018, by cause

    • Investment and pensions related customer complaints in the UK 2015-2018, by reason

    • Investment providers customer complaints in the UK H1 2018, by company

    • Customer complaints related to investments and pensions in the UK 2017-2018

    • Complaints regarding home finance products in the United Kingdom (UK) 2010-2018

    • Home finance services complaints in the United Kingdom (UK) H1 2018, by cause

    • Complaints against home financing providers in the UK in H1 2018, by firm

    • Customer complaints relating to mortgage services in the UK 2009-2018

    • Complaints opened against Nationwide Building Society products in the UK in H1 2018

  • 6. Complaints and claims against insurance products
    • Insurance and pure protection products customer complaints in the UK 2010-2018

    • Insurance and protection products related complaints in the UK H1 2018, by cause

    • Complaints against insurance providers in the UK 2018

    • Payment protection insurance related customer complaints in the UK 2010-2018

    • Motor insurance related customer complaints in the UK 2010-2017

    • Financial Ombudsman: travel insurance related complaints in the UK 2009-2018

    • Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2018

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