eServices Report 2021

Statista Digital Market Outlook - Market Report

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The ubiquitous use of the internet and mobile phones has triggered a flourishing eServices business, which is still on the rise. Since Pizza Hut launched the first-ever pizza online order back in 1994, online food delivery has become a billion-dollar business with all kinds of cuisines available in nearly every city all over the world. Match.com was founded in 1995, and by today, online dating services have emerged for virtually any interest. Ticketmaster was founded in the late 80s, in a time when tickets where bought offline only. Nowadays people can buy tickets across all digital channels on devices as diverse as smartphones, wearables or voice devices like smart speakers.

With this report we provide a comprehensive overview of today’s eServices market as well as a prognosis of developments with detailed information on 8 different market segments in the areas of Event Tickets, Dating Services and Online Food Delivery. Besides all relevant market figures like total and average revenues and user numbers for the years 2020 to 2025, we furthermore give detailed information on current trends, key players and important background knowledge of the eServices market.

China is the leading player within the eServices market with a market size of US$153.5 billion in 2020 to US$274.8 billion in 2025. This is due to the outstanding revenue generated in the Chinese Online Food Delivery market. The U.S. market is the second biggest market in this comparison with a revenue of US$34.1 billion in 2020. This is due to a relatively big Event Ticket market in the U.S. With a revenue of US$30.8 billion in 2020, the eServices market in Europe is smaller compared to China and the U.S. market. The leading country in Europe with respect to revenue is the United Kingdom.

The report covers the sale of online services and digital goods via the internet. The definition includes Online Food Delivery (Restaurant-to-Consumer and Platform-to-Consumer delivery), Event Tickets (Sport Events, Music Events and Cinema Tickets), as well as Dating Services (Matchmaking, Online Dating, Casual Dating). The ticket reservation or purchase can be completed on a desktop PC or via mobile devices (Smartphones or Tablets).

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