eServices Report 2020

Statista Digital Market Outlook - Market Report

eServices Report 2020 The eServices market consists of four segments: Online Food Delivery, Dating Services, Fitness and Event Tickets. The worldwide revenue of US$184.7 billion in 2019 is expected to increase to US$297.4 billion by 2024.

What's included?
  • eServices data, including market size & forecasts for the next five years
  • Regional development with the focus regions & countries: U.S., Europe and China
  • Key players and business models within eServices
  • Trends: social network and IoT integration, innovative delivery methods, blockchain technology

The ubiquitous use of the internet and mobile phones has triggered a flourishing eServices business, which is still on the rise. Since Pizza Hut launched the first-ever pizza online order back in 1994, online food delivery has become a billion-dollar business with all kinds of cuisines available in nearly every city all over the world. was founded in 1995, and by today, online dating services have emerged for virtually any interest. Ticketmaster was founded in the late 80s, in a time when tickets where bought offline only. Nowadays people can buy tickets across all digital channels on devices as diverse as smartphones, wearables or voice devices like smart speakers.

With this report we provide a comprehensive overview of today’s eServices market as well as a prognosis of developments with detailed information on 10 different market segments in the areas of Event Tickets, Fitness, Dating Services and Online Food Delivery. Besides all relevant market figures like total and average revenues and user numbers for the years 2019 to 2024, we furthermore give detailed information on current trends, key players and important background knowledge of the eServices market.

China is the leading player within the eServices market with a market size of US$53.2 billion in 2019 to US$87.3 billion in 2024. This is due to the outstanding revenue generated in the Chinese Online Food Delivery market. The U.S. market is the second biggest market in this comparison with a revenue of US$48.8 billion in 2019. This is due to a relatively big Event Ticket market in the U.S. With a revenue of US$20.9 billion in 2019, the eServices market in Europe is smaller compared to China and the U.S. market. The leading country in Europe with respect to revenue is the United Kingdom. Nevertheless, if Brexit has bigger effects on the market, forecasts have to be adjusted.

The report covers the sale of online services and digital goods via the internet. The definition includes Online Food Delivery (Restaurant-to-Consumer and Platform-to-Consumer delivery), Event Tickets (Sport Events, Music Events and Cinema Tickets), Fitness Apps and Wearables as well as Dating Services (Matchmaking, Online Dating, Casual Dating). The ticket reservation or purchase can be completed on a desktop PC or via mobile devices (Smartphones or Tablets).

  • Language: English
  • Released: September 2020
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