Business Process Outsourcing - Sweden

Sweden

Revenue in the Business Process Outsourcing market is projected to reach US$4.20bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.72%, resulting in a market volume of US$5.29bn by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$0.73k in 2024.
In global comparison, most revenue will be generated in the United States (US$146.30bn in 2024).

Key regions: United Kingdom, United States, Brazil, Japan, Netherlands

Market

Region

Region comparison

Currency

Analyst Opinion

Sweden, known for its strong economy and high standard of living, has seen a steady growth in its Business Process Outsourcing (BPO) market in recent years.

Customer preferences: Swedish companies are increasingly turning to BPO services to streamline their business operations and reduce costs. The country's highly skilled workforce and advanced technological infrastructure make it an attractive destination for outsourcing services such as customer support, finance and accounting, and human resources.

Trends in the market: One of the key trends in the Swedish BPO market is the growing demand for automation and digitalization. Companies are looking for ways to automate their processes and leverage new technologies like artificial intelligence and machine learning to improve efficiency and reduce costs. Another trend is the rise of nearshoring, with many companies choosing to outsource to neighboring countries like Estonia and Latvia, which offer similar language capabilities and a lower cost of living.

Local special circumstances: Sweden's strong economy and high labor costs have traditionally made it a challenging market for BPO providers. However, the country's focus on innovation and technology has created opportunities for providers that can offer advanced solutions and expertise. Additionally, the country's strict data privacy laws and regulations have made it an attractive destination for companies looking for secure and compliant outsourcing solutions.

Underlying macroeconomic factors: Sweden's stable political environment, high standard of living, and skilled workforce make it an attractive destination for foreign investment. The country's strong economy and focus on innovation and technology have helped to drive growth in the BPO market. Additionally, the country's membership in the European Union and its strong ties to neighboring countries in the Nordic region have created opportunities for cross-border collaboration and outsourcing.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.