Hospital experience for patients in England 2021

In 2021, 36.2 percent of respondents gave their overall hospital experience the highest rating possible (10 out of 10). This statistic displays the Distribution of patients' rating of their NHS hospital stay in England in 2021 (on a scale of 0 to 10).

Distribution of patient's rating of their NHS hospital stay in England in 2021 (on a scale of 0 to 10)

Characteristic	Share of responses
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Release date

September 2022

More information

Region

United Kingdom (England)

Survey time period

January to May 2022

Number of respondents

71,677 respondents

Age group

16 years and older

Special properties

Patients who stayed overnight or longer at NHS hospital in November 2020l

Method of interview

Postal questionnaire

Supplementary notes

Original question: "Overall, how was your experience while you were in the hospital?"
The source adds the following information: "This year, for the first time, participants of the survey were offered the choice of responding online or via paper-based questionnaires. With support from key stakeholders, CQC took the opportunity to review and update the questions, terminology and methodology used in the survey. The sampling month also moved from July to November. As a result, the 2020 survey results are not comparable to previous years."

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