Airline passengers' use of customer service at processing steps in airports 2019

This statistic shows the result of a 2019 survey among airline passengers regarding their use of customer service at different processing steps in airports worldwide, by type. The results showed that nearly 64 percent of respondents would rather use a automated machine rather than human interaction when it came to checking in.

Use of customer service at different processing steps in airports worldwide in 2019, by type

Exclusive Premium statistic

You need a Premium Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Premium Account

only $59 / month *
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

February 2019

Region

Worldwide

Survey time period

March to April 2019

Number of respondents

2,069 respondents

Supplementary notes

The source doesn't mention the type of survey or age of the respondents.

Statista Accounts: Access All Statistics. Starting from $708 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account!

Premium Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references

$59 / Month *

Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract.
   Prices do not include sales tax.

Statistics on "Airline passenger experience in the U.S."

Statista Accounts: Access All Statistics. Starting from $708 / Year
Learn more about how Statista can support your business.