American customer satisfaction index scores for airlines in the U.S. 1995-2019

This statistic shows the American customer satisfaction index scores for airlines in the United States from 1995 to 2019. Alaska Airlines received an American customer satisfaction index score of 80 in 2019.

American customer satisfaction index scores for airlines in the United States from 1995 to 2019*

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Source

Release date

April 2019

Region

United States

Survey time period

1995 to 2019

Supplementary notes

* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
U.S. Airways and American Airlines merged in 2014.

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Statistics on "Airline passenger experience in the U.S."

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