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Amount of duty free visitors interacting with sales staff worldwide 2019, by segment

In 2019, around 58 percent of duty free shoppers who bought perfume within the duty free channel, stated that they had interacted with sales staff. In comparison, only 31 percent of duty free shoppers buying confectionery consulted sales assistants.

Share of duty free shoppers who interact with sales staff worldwide in 2019, by product category

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Sources

Release date

July 2019

Region

Worldwide

Survey time period

June 2019

Number of respondents

4,000 respondents

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Statistics on "Duty free and travel retail industry worldwide"

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