Consumer satisfaction with duty free shops in Europe Q1 2017-Q2 2019

In Europe, consumer satisfaction with duty free shopping and travel retail experience was measured at its highest score in the second quarter of 2019 at 62. Over the period of time considered here, the first quarter of 2017 had the lowest score, when it had an index value of 59. Consumer satisfaction wavered between a score of 59 and 62 since 2017.

Consumer satisfaction with duty free shops and travel retail experience in Europe from 1st quarter of 2017 to 2nd quarter of 2019, as an index score

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Sources

Release date

July 2019

Region

Europe

Survey time period

1st quarter 2017 to 2nd quarter 2019

Supplementary notes

The source makes the following note regarding methodology used in this statistic: "Computed by aggregating the satisfaction scores on all aspects of the DF visit, and weighting these in function of their impact on the overall satisfaction."
Numbers for previous quarters are taken from reports also published by the same source.

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