Biggest supply chain challenges for retailers 2018

It seems customer service is a common challenge for retailers. In a 2018 survey, 59 percent of retailers cited the pressure from their competitors to achieve faster fulfillment to consumers as one of the three biggest business challenges they face about their supply chain management. The second most common response was also customer focused, with 51 percent of respondents citing changing patterns of consumer demand, and how it is fulfilled, as a challenge.

Leading business challenges for retailers around their supply chain in 2018

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Release date

December 2018



Survey time period

August to October 2018

Number of respondents

96 respondents

Special properties


Method of interview

Online survey

Supplementary notes

Respondents were able to provide three answers.

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Statistics on "Americold Logistics"

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