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Shoppers' satisfaction with duty free shopping worldwide 2019, by region
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Shoppers' satisfaction with duty free shopping worldwide 2019, by region
Consumer satisfaction with duty free and travel retail experience worldwide as of 2019, by region
by Liam O'Connell,
last edited
Aug 8, 2019
As of quarter two of 2019, duty free and travel retail consumers from the Asia Pacific region rated their duty free shopping satisfaction at 72 percent. The Asia Pacific region was the only region which had a customer satisfaction index score which was above the global average of 69 percent.
Consumer satisfaction with duty free and travel retail experience worldwide as of 2019, by region
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by Liam O'Connell,
last edited
Aug 8, 2019
As of quarter two of 2019, duty free and travel retail consumers from the Asia Pacific region rated their duty free shopping satisfaction at 72 percent. The Asia Pacific region was the only region which had a customer satisfaction index score which was above the global average of 69 percent.
- Show sources information
- Show publisher information
- Release date
- July 2019
- Region
- Worldwide
- Survey time period
- June 2019
- Number of respondents
- 4,000**
- Supplementary notes
-
*The customer satisfaction index is computed by aggregating the satisfaction scores on all aspects of the duty free visit, and weighting these in function of their impact on the overall satisfaction.
**40 percent of respondents were from the AsPac region.
30 percent of respondents were from Europe.
20 percent of respondents were from the Americas.
10 percent of respondents were from the MEA region.
Source
- Show sources information
- Show publisher information
- Release date
- July 2019
More information
- Region
- Worldwide
- Survey time period
- June 2019
- Number of respondents
- 4,000**
- Supplementary notes
-
*The customer satisfaction index is computed by aggregating the satisfaction scores on all aspects of the duty free visit, and weighting these in function of their impact on the overall satisfaction.
**40 percent of respondents were from the AsPac region.
30 percent of respondents were from Europe.
20 percent of respondents were from the Americas.
10 percent of respondents were from the MEA region.
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Duty Free and Travel Retail Industry
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Duty free and travel retail industry worldwide
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Statistics on "Duty free and travel retail industry worldwide"
- Overview
The most important statistics
- Duty free and travel retail sales worldwide in 2010 to 2018 (in billion U.S. dollars)*Global travel retail sales 2010-2018
- Duty free and travel retail sales worldwide from 2016 to 2023 (in billion U.S. dollars)Global duty free and travel retail sales 2016-2023
- Duty free/travel retail sales share worldwide in 2018, by distribution channelGlobal travel retail sales share in 2018, by distribution channel
- Duty free/travel retail sales worldwide in 2017, by distribution channel (in billion U.S. dollars)*Global travel retail sales 2017, by distribution channel
- Duty free/travel retail sales growth worldwide in 2017, by distribution channel*Global travel retail sales growth 2017, by distribution channel
- Distribution of the travel retail industry worldwide in 2018, by product categoryBreakdown of the global travel retail industry market share 2018, by category
- Duty free/travel retail sales worldwide in 2017 (in billion U.S. dollars), by category*Global travel retail sales 2017, by category
- Travel retail sales growth worldwide in 2017, by category Global travel retail sales growth 2017, by category
- Regional distribution
The most important statistics
- Distribution of the travel retail industry worldwide in 2018, by regionBreakdown of the global travel retail industry market share 2018, by region
- Duty free and travel retail sales worldwide in 2018, by region (in billion U.S. dollars)*Global travel retail sales 2018, by region
- Duty free and travel retail sales in the Asia Pacific from 2013 to 2017 (in billion U.S. dollars)Asia Pacific travel retail sales from 2013 to 2017
- Duty free and travel retail sales in Europe from 2013 to 2017 (in billion U.S. dollars)European travel retail sales from 2013 to 2017
- Duty free and travel retail sales in the Americas from 2013 to 2017 (in billion U.S. dollars)Travel retail sales in the Americas from 2013 to 2017
- Duty free and travel retail sales in the Middle East and Africa from 2013 to 2017 (in billion U.S. dollars)Travel retail sales in the Middle East and Africa from 2013 to 2017
- Leading travel retailers
The most important statistics
- Leading travel retailers worldwide in 2018, based on turnover (in million euros)*Leading global travel retailers in 2018, based on turnover
- Turnover of Dufry worldwide from 2013 to 2018 (in million CHF)Turnover of Dufry worldwide 2013-2018
- Turnover of Lotte Duty Free worldwide from 2013 to 2018 (in million euros)Turnover of Lotte Duty Free worldwide 2013-2018
- Turnover of The Shilla Duty Free worldwide from 2013 to 2018 (in million euros)Turnover of The Shilla Duty Free worldwide 2013-2018
- Turnover of China Duty Free Group worldwide from 2013 to 2018 (in million euros)China Duty Free Group's global turnover from 2013 to 2018
- Sales of Lagardère Travel Retail worldwide from 2014 to 2018 (in million euros)Sales of Lagardère Travel Retail worldwide 2014-2018
- Turnover of DFS worldwide from 2013 to 2018 (in million euros)Turnover of DFS worldwide 2013-2018
- Leading travel retailer Dufry
The most important statistics
- Dufry's market share of the travel retail industry worldwide in 2004, 2010, and 2016Dufry's market share of the travel retail industry worldwide 2004-2016
- Net sales share of Dufry worldwide in 2018, by regionNet sales share of Dufry worldwide 2018, by region
- Sales share of Dufry worldwide in 2018, by categorySales share of Dufry worldwide 2018, by category
- Sales share of Dufry worldwide in 2018, by sectorSales share of Dufry worldwide 2018, by sector
- Sales share of Dufry worldwide in 2018, by channelSales share of Dufry worldwide 2018, by channel
- Number of shops of Dufry worldwide from 2015 to 2018Number of shops of Dufry worldwide 2015-2018
- Number of shops of Dufry worldwide in 2018, by regionNumber of shops of Dufry worldwide 2018, by region
- Consumer behavior
The most important statistics
- Consumer satisfaction with duty free and travel retail experience worldwide as of 2019, by regionShoppers' satisfaction with duty free shopping worldwide 2019, by region
- Consumer perception of duty free and travel retail shopping worldwide as of 2018Global travelers' attitudes to duty free shopping as of 2018
- Leading reasons for doing duty free and travel retail shopping worldwide as of 2018Main factors influencing consumers to make duty free purchases worldwide as of 2018
- People duty free shoppers purchased products for worldwide as of 2019End user of products bought duty free worldwide as of 2019
- Share of duty free shoppers who interact with sales staff worldwide in 2019, by product categoryAmount of duty free visitors interacting with sales staff worldwide 2019, by segment
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Further Content: Statistics, Studies, and Topic Pages
Topics
- Duty Free and Travel Retail Industry
- Tobacco Industry
- Business Travel Industry in the U.S.
- Spirits Industry
- Travel and tourism industry in Latin America
- Travel and tourism industry in the U.S.
- Online travel market
- Cosmetics Industry
- Fragrance Market in the U.S.
- Fragrance market in Europe
- Travel and tourism in Europe
Statistics on "Duty free and travel retail industry worldwide"
- Duty free and travel retail sales worldwide in 2010 to 2018 (in billion U.S. dollars)*
- Duty free and travel retail sales worldwide from 2016 to 2023 (in billion U.S. dollars)
- Duty free/travel retail sales share worldwide in 2018, by distribution channel
- Duty free/travel retail sales worldwide in 2017, by distribution channel (in billion U.S. dollars)*
- Duty free/travel retail sales growth worldwide in 2017, by distribution channel*
- Distribution of the travel retail industry worldwide in 2018, by product category
- Duty free/travel retail sales worldwide in 2017 (in billion U.S. dollars), by category*
- Travel retail sales growth worldwide in 2017, by category
- Fashion duty free and travel retail sales worldwide from 2017 to 2022 (in billion U.S. dollars)*
- Distribution of the travel retail industry worldwide in 2018, by region
- Duty free and travel retail sales worldwide in 2018, by region (in billion U.S. dollars)*
- Duty free and travel retail sales in the Asia Pacific from 2013 to 2017 (in billion U.S. dollars)
- Duty free and travel retail sales in Europe from 2013 to 2017 (in billion U.S. dollars)
- Duty free and travel retail sales in the Americas from 2013 to 2017 (in billion U.S. dollars)
- Duty free and travel retail sales in the Middle East and Africa from 2013 to 2017 (in billion U.S. dollars)
- Leading travel retailers worldwide in 2018, based on turnover (in million euros)*
- Turnover of Dufry worldwide from 2013 to 2018 (in million CHF)
- Turnover of Lotte Duty Free worldwide from 2013 to 2018 (in million euros)
- Turnover of The Shilla Duty Free worldwide from 2013 to 2018 (in million euros)
- Turnover of China Duty Free Group worldwide from 2013 to 2018 (in million euros)
- Sales of Lagardère Travel Retail worldwide from 2014 to 2018 (in million euros)
- Turnover of DFS worldwide from 2013 to 2018 (in million euros)
- Dufry's market share of the travel retail industry worldwide in 2004, 2010, and 2016
- Net sales share of Dufry worldwide in 2018, by region
- Sales share of Dufry worldwide in 2018, by category
- Sales share of Dufry worldwide in 2018, by sector
- Sales share of Dufry worldwide in 2018, by channel
- Number of shops of Dufry worldwide from 2015 to 2018
- Number of shops of Dufry worldwide in 2018, by region
- Consumer satisfaction with duty free and travel retail experience worldwide as of 2019, by region
- Consumer perception of duty free and travel retail shopping worldwide as of 2018
- Leading reasons for doing duty free and travel retail shopping worldwide as of 2018
- People duty free shoppers purchased products for worldwide as of 2019
- Share of duty free shoppers who interact with sales staff worldwide in 2019, by product category
- Turnover of Lagardère Travel Retail worldwide from 2013 to 2018 (in million euros)*
- Lagardère Travel Retail sales share worldwide in 2018, by category
- Duty free and travel retail market share worldwide in 2016, by select company
- Market share of the travel retail industry worldwide in 2004, 2010, and 2016
- Airport retail sales worldwide from 2004 to 2017 (in billion U.S. dollars)
- Duty and tax free retail sales growth worldwide in 2018, by region*
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Related topics
- Duty Free and Travel Retail Industry
- Tobacco Industry
- Business Travel Industry in the U.S.
- Spirits Industry
- Travel and tourism industry in Latin America
- Travel and tourism industry in the U.S.
- Online travel market
- Cosmetics Industry
- Fragrance Market in the U.S.
- Fragrance market in Europe
- Travel and tourism in Europe
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