Shoppers' satisfaction with duty free shopping worldwide 2019, by region

As of quarter two of 2019, duty free and travel retail consumers from the Asia Pacific region rated their duty free shopping satisfaction at 72 percent. The Asia Pacific region was the only region which had a customer satisfaction index score which was above the global average of 69 percent.

Consumer satisfaction with duty free and travel retail experience worldwide as of 2019, by region

Customer satisfaction index*
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Sources

Release date

July 2019

Region

Worldwide

Survey time period

June 2019

Number of respondents

4,000**

Supplementary notes

*The customer satisfaction index is computed by aggregating the satisfaction scores on all aspects of the duty free visit, and weighting these in function of their impact on the overall satisfaction.

**40 percent of respondents were from the AsPac region.
30 percent of respondents were from Europe.
20 percent of respondents were from the Americas.
10 percent of respondents were from the MEA region.

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Statistics on "Duty free and travel retail industry worldwide"

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