As of quarter two of 2019, duty free and travel retail consumers from the Asia Pacific region rated their duty free shopping satisfaction at 72 percent. The Asia Pacific region was the only region which had a customer satisfaction index score which was above the global average of 69 percent.
Consumer satisfaction with duty free and travel retail experience worldwide as of 2019, by region
*The customer satisfaction index is computed by aggregating the satisfaction scores on all aspects of the duty free visit, and weighting these in function of their impact on the overall satisfaction.
**40 percent of respondents were from the AsPac region.
30 percent of respondents were from Europe.
20 percent of respondents were from the Americas.
10 percent of respondents were from the MEA region.
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DFWC. (July 30, 2019). Consumer satisfaction with duty free and travel retail experience worldwide as of 2019, by region [Graph]. In Statista. Retrieved February 18, 2020, from https://www.statista.com/statistics/1036247/consumer-satisfaction-with-duty-free-shopping-worldwide-by-region/
DFWC. "Consumer satisfaction with duty free and travel retail experience worldwide as of 2019, by region." Chart. July 30, 2019. Statista. Accessed February 18, 2020. https://www.statista.com/statistics/1036247/consumer-satisfaction-with-duty-free-shopping-worldwide-by-region/
DFWC. (2019). Consumer satisfaction with duty free and travel retail experience worldwide as of 2019, by region. Statista. Statista Inc.. Accessed: February 18, 2020. https://www.statista.com/statistics/1036247/consumer-satisfaction-with-duty-free-shopping-worldwide-by-region/
DFWC. "Consumer Satisfaction with Duty Free and Travel Retail Experience Worldwide as of 2019, by Region." Statista, Statista Inc., 30 Jul 2019, https://www.statista.com/statistics/1036247/consumer-satisfaction-with-duty-free-shopping-worldwide-by-region/
DFWC, Consumer satisfaction with duty free and travel retail experience worldwide as of 2019, by region Statista, https://www.statista.com/statistics/1036247/consumer-satisfaction-with-duty-free-shopping-worldwide-by-region/ (last visited February 18, 2020)
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