Reactions to AI interactions which result in ethical issues 2019

Complaining to the company is the most common consumer response to an instance of AI interaction resulting in ethical issues, according to Capgemini Research Institute's new report Ethics in AI Consumer Survey. Thirty-six percent of people would demand explanations for the decisions. AI interactions that are interpreted as unethical can cause a loss in business and negatively effect brand reputation, as another top response to ethical issues in AI interactions was to stop interacting with the company.

What are you likely to do in case your AI interaction results in ethical issues?

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Release date

July 2019



Survey time period

April 2018 - June 2019

Number of respondents

4,447 respondents

Age group

18 years and older

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Statistics on "Artificial Intelligence (AI)"

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