A quick service restaurant drive-thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through order confirmation boards and windows, allowing for speedier customer service. As of July 2021, employees at Dunkin' drive-thrus were seen as "very friendly" by consumers 40.7 percent of the time.
Employee customer service in Dunkin' drive-thrus in the United States in 2021
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QSR magazine. (January 18, 2022). Employee customer service in Dunkin' drive-thrus in the United States in 2021 [Graph]. In Statista. Retrieved August 13, 2022, from https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/
QSR magazine. "Employee customer service in Dunkin' drive-thrus in the United States in 2021." Chart. January 18, 2022. Statista. Accessed August 13, 2022. https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/
QSR magazine. (2022). Employee customer service in Dunkin' drive-thrus in the United States in 2021. Statista. Statista Inc.. Accessed: August 13, 2022. https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/
QSR magazine. "Employee Customer Service in Dunkin' Drive-thrus in The United States in 2021." Statista, Statista Inc., 18 Jan 2022, https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/
QSR magazine, Employee customer service in Dunkin' drive-thrus in the United States in 2021 Statista, https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/ (last visited August 13, 2022)
