Romania: reasons for not using online banking services 2020

The majority of respondents stated that the main reason for not using online banking until now was because they did not know how to use it, and they considered themselves too old to learn. At the same time, more than 10 percent did not trust online banking services.

What are the reasons why you do not want to use online banking services?*

Characteristic	Share of respondents
I do not know how to use it/ I am too old for this	43%
I do not want to/ I do not need to use them	26%
I do not trust them	11%
I do not have internet/ proper devices for online banking	6%
I do not have a specific reason	1%

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Release date

May 2020

More information

Region

Romania

Survey time period

May 20-21, 2020

Number of respondents

1,033**

Age group

18 years and older

Special properties

Multi-layered, probabilistic.

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

Maximum tolerated error ± 3.1%.

* This question was phrased by the source as follows: "De ce nu doriți să utilizați servicii de banking online?"

** This question was answered by 53 percent of respondents, specifically the ones who previously answered that they did not use banking services during the coronavirus epidemic in Romania.

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