In 2020, almost 60 percent of the polled audience stated that the most important feature for users is a refund.
In addition to a refund, it is also important to have different payment instruments and the possibility of a deferred payment-to freeze the amount on the account until the product or service is received.
Payment services influencing purchase decision-making among Russian customers in 2020, by category**
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Data Insight (RU). (July 7, 2020). Payment services influencing purchase decision-making among Russian customers in 2020, by category** [Graph]. In Statista. Retrieved January 18, 2021, from https://www.statista.com/statistics/1134245/russia-key-payment-services-for-shopping-by-type/
Data Insight (RU). "Payment services influencing purchase decision-making among Russian customers in 2020, by category**." Chart. July 7, 2020. Statista. Accessed January 18, 2021. https://www.statista.com/statistics/1134245/russia-key-payment-services-for-shopping-by-type/
Data Insight (RU). (2020). Payment services influencing purchase decision-making among Russian customers in 2020, by category**. Statista. Statista Inc.. Accessed: January 18, 2021. https://www.statista.com/statistics/1134245/russia-key-payment-services-for-shopping-by-type/
Data Insight (RU). "Payment Services Influencing Purchase Decision-making among Russian Customers in 2020, by Category**." Statista, Statista Inc., 7 Jul 2020, https://www.statista.com/statistics/1134245/russia-key-payment-services-for-shopping-by-type/
Data Insight (RU), Payment services influencing purchase decision-making among Russian customers in 2020, by category** Statista, https://www.statista.com/statistics/1134245/russia-key-payment-services-for-shopping-by-type/ (last visited January 18, 2021)