Important factors when sending letters in the UK 2020-2021

Published by Statista Research Department, Aug 31, 2023
A 2021 survey showed that roughly 89 percent of Royal Mail services consumers in the United Kingdom stated that a guaranteed delivery to recipient's door is an important factor. The same survey revealed that fast delivery was among the most important factor for people when sending letters.

Important factors for people when sending letters in the UK in 2021

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Source

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Release date

December 2021

Region

United Kingdom

Survey time period

Q3 2020 to Q2 2021

Number of respondents

2,545 respondents

Special properties

consumers who use Royal Mail for letters or large letters and selected a service.

Supplementary notes

Type of survey and age of respondents were not stated by the source.

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Statistics on " Postal services in the United Kingdom (UK) "

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Other statistics that may interest you Postal services in the United Kingdom (UK)

Overview

7

Letters

6

Parcels

5

Major operators

5

Customer satisfaction

6

Further related statistics

19

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