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Impact of coronavirus on different online delivery options in the UK 2020

According to a recent survey conducted among online shoppers in the United Kingdom (UK), coronavirus-specific options was the least important factor for the customers both in lockdown and post-lockdown conditions. Over the four-month period, the easing of COVID-19 measures has decreased the importance of this criteria as its share among the respondents changed from 75 percent in May to 63 percent in August 2020.

Customer ranking of the importance of different online delivery factors during COVID-19 pandemic in the United Kingdom (UK) from May to August 2020

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Release date

October 2020


United Kingdom

Survey time period

May 2020 to August 2020

Number of respondents

500 respondents

Age group

18 years and older

Special properties

Shoppers who purchased or returned online

Method of interview

Online survey

Supplementary notes

Original wording of the survey question: "What delivery factors are important to you at the moment?"

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Statistics on "Coronavirus: impact on the retail industry in the UK"

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