Global unified communications & collaboration market share Q2 2020-Q4 2020, by vendor

As of the quarter of 2020, Microsoft was the leading vendor in the unified communications and collaboration market (UC&C) with a market share of approximately 35 percent. Unified communication and collaboration tools enable organizations to unify their collection of communication solutions to ensure that the technology works together and offers a secure collaboration and communication environment. Examples are instant messaging and file sharing applications.

The UC&C market includes a wide variety of products

Especially video conferencing software and cloud services are an integral part of the unified communications and collaboration market. Products included are email and voicemail, calendars, as well as instant messaging, among many others. The convergence of these products provides a consistent user experience across different devices and media types.

Advantages of UC&C

Because UC&C tools are integrated into a single management system, they overcome the constraints and inefficiencies imposed on enterprises by fragmented communication systems. As a result, these tools are growing both in complexity and importance as they enable hybrid work models and enhance the virtual workplace.