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Most popular collaboration tool types at enterprises Japan 2020, by usage rate

Leading types of collaboration tools at businesses and organizations in Japan as of May 2020, by usage rate

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Release date

May 2020



Survey time period

April 28 to May 1, 2020

Number of respondents


Method of interview

Online survey

Supplementary notes

*Respondents were executives and employees of companies and organizations.
Response rate varied for each item:
Groupware n=2,076
Web conference system n=2,092
Online storage n=2,003
Business chat n=2,067
Remote access n=2,000

Groupware: A system that uses the internal computer network of organizations, such as companies, etc., for information sharing.
Web conference system: A communication tool that enables the exchange of images and sound as well as the sharing of documents with distant locations via the internet.
Business chat: A chat tool intended for business correspondence/business use.
Online storage: A tool for sharing files via the the internet.
Remote access: A service that makes it possible to access and control a computer within the company from a distant place, such as from outside of the company, via a network.

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