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Share of customer interactions that are digital, before and during COVID-19 pandemic

Average share of customer interactions that are digital before and during the COVID-19 pandemic, by region

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Source

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In cooperation with
McKinsey
Release date

October 2020

Region

Worldwide

Survey time period

July 7 to July 31, 2020

Number of respondents

899 respondents

Special properties

C-level executives and senior managers representing the full range of regions, industries, company sizes, and functional specialities

Method of interview

Online survey

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Statistics on " Digital transformation "

Statistics on Digital transformation

Overview

5

COVID-19 impact

7

Workforce transformation

6

IT spending

8

Technology adoption

8

Technology transformation

5

Industrial DX

8

Further related statistics

14
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