Clients of wealth management firms preferred direct communication from their advisers when discussing financial planning. The most popular form of engagement preferred by clients was communicating with an advisor via virtual tools. This method was chosen for the majority of activities aside from creating and maintaining a financial plan. For this activity, an in-person approach was the most popular.
Preferred engagement channel for financial planning activities of wealth management clients worldwide in 2023, by communication type
Characteristic
In-person with my advisor
With my advisor via virtual tools
By myself through digital tools
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EY. (May 2, 2023). Preferred engagement channel for financial planning activities of wealth management clients worldwide in 2023, by communication type [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1258041/hnwi-opinion-technology-improvements-investing-region-worldwide/
EY. "Preferred engagement channel for financial planning activities of wealth management clients worldwide in 2023, by communication type." Chart. May 2, 2023. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1258041/hnwi-opinion-technology-improvements-investing-region-worldwide/
EY. (2023). Preferred engagement channel for financial planning activities of wealth management clients worldwide in 2023, by communication type. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1258041/hnwi-opinion-technology-improvements-investing-region-worldwide/
EY. "Preferred Engagement Channel for Financial Planning Activities of Wealth Management Clients Worldwide in 2023, by Communication Type." Statista, Statista Inc., 2 May 2023, https://www.statista.com/statistics/1258041/hnwi-opinion-technology-improvements-investing-region-worldwide/
EY, Preferred engagement channel for financial planning activities of wealth management clients worldwide in 2023, by communication type Statista, https://www.statista.com/statistics/1258041/hnwi-opinion-technology-improvements-investing-region-worldwide/ (last visited September 01, 2024)
Preferred engagement channel for financial planning activities of wealth management clients worldwide in 2023, by communication type [Graph], EY, May 2, 2023. [Online]. Available: https://www.statista.com/statistics/1258041/hnwi-opinion-technology-improvements-investing-region-worldwide/