Japan: major services expected from real estate agencies amid coronavirus 2021

A majority of consumers in Japan expected real estate agencies to provide contactless unaccompanied viewings amid the coronavirus (COVID-19) pandemic, as revealed in a survey conducted in 2021. While one-third of the respondents cited contactless viewings as a desirable service, around 28 percent expected real estate agencies to use online communication tools.

Leading services expected from real estate agencies in the future due to the impact of the coronavirus in Japan as of November 2021

Characteristic	Share of respondents
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Release date

February 2022

More information

Region

Japan

Survey time period

September 23 to November 30, 2021

Number of respondents

23,349 respondents

Age group

20 years and older

Special properties

among consumers who have used the source's website; up to three answers possible

Method of interview

Online survey

Supplementary notes

Original question: "Due to the impact of the coronavirus, what services do you expect most from real estate agencies from now on? (Up to three answers can be selected.)"

*Explanation regarding contracts conducted by a real estate agent.

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