Experience of using VA facility or a non-VA facility in the U.S. in 2022 | Statista

In 2022, 83 percent of veterans who used VA health care facility and 86 percent who used a VA paid non-VA health care facility reported that they had a positive experience using the facility for availability of appointments at convenient hours or days. This statistic shows the share of veterans enrolled in the VA health care system who reported having a positive experience around using VA or non-VA health care facility in the U.S. in 2022, by type of experience.

Share of U.S. veterans who reported having a positive experiences for using VA facility or a non-VA facility in the U.S in 2022, by type of experience

Characteristic	VA facility	VA paid non-VA facilty
Personnel were welcoming and helpful	90%	90%
Getting around the facility was easy	89%	91%
Easy to get appointments within a reasonable time	87%	89%
Easy access to the facility	85%	88%
Available appointments at convenient hours/days	83%	86%
Short wait times after arriving for an appointment	83%	85%
Appointment took place as scheduled	77%	82%

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Release date

December 2022

More information

Region

United States

Survey time period

2022

Special properties

Veterans who used the VA health care services and are enrolled in the VA health care system

Method of interview

Online survey

Citation formats

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