Japan: business chat tool market size 2027

The domestic business chat tool market size in Japan was projected to reach about 36.3 billion Japanese yen in fiscal year 2023. Due to the COVID-19 pandemic, remote work became more common in 2020 and 2021, which increased the use of business chat tools as internal communication tools. Based on the assumption that business chat tools had further growth potential among on-site workers in areas such as sales, logistics, and medical professions, the market was expected to continue growing at a slower pace in the coming years and to reach a size of almost 45.5 billion yen by fiscal year 2027.

Sales value of the business chat tool market in Japan from fiscal year 2019 to 2023 with a forecast until fiscal year 2027 (in billion Japanese yen)

Characteristic	Market size in billion Japanese yen
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Release date

February 2024

More information

Region

Japan

Survey time period

fiscal years 2019 to 2023; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year

Special properties

based on sales at businesses

Supplementary notes

*Projection.
**Forecast.

A business chat tool in this research refers to software that has the main function of improving communications in business at a workplace.

100 Japanese yen equal 0.66 U.S. dollars or 0.61 euros as of April 2024.
Figures have been rounded.

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