In 2023, customer service teams in the energy, resources, and industrials industry had the highest uptake of AI usage with 60 percent of respondents claiming that it had been used at their workplace. The automotive industry had 30 percent of respondents claiming AI had some kind of usage in their workplace when it came to matters within their customer service teams.
Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry
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Other statistics that may interest you Artificial intelligence (AI) in healthcare
Overview
8
- Premium Statistic AI in healthcare market size worldwide 2021-2030
- Premium Statistic Stages of AI adoption in healthcare organizations worldwide in 2021
- Premium Statistic Application of AI models on types of health data worldwide in 2021, by adoption stage
- Premium Statistic Types of AI software in use in healthcare worldwide in 2021, by functions
- Premium Statistic Intended users of AI in healthcare worldwide in 2021, by stage of adoption
- Premium Statistic Femtech companies using AI worldwide in 2021, by subsector
- Premium Statistic Awareness and adoption of healthcare automation worldwide 2019-2020
- Premium Statistic Clinicians who agree the volume of patient data is overwhelming in 2021, by country
North American focus
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- Premium Statistic State of AI/machine learning in hospitals in the U.S. in 2021
- Premium Statistic Level of AI functionality in healthcare in the U.S. in 2021
- Premium Statistic AI strategies of health organizations in the U.S. 2021
- Premium Statistic Comparison of the development of AI in healthcare in the U.S. in 2021
- Premium Statistic Perception of the value of AI in healthcare in the U.S. in 2021
- Premium Statistic Health organizations using AI as a result of the COVID-19 pandemic in the U.S. 2020
- Premium Statistic Areas of healthcare benefiting from automation worldwide in 2020
- Premium Statistic Leading applications of AI in healthcare in the U.S. in 2020
European focus
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- Premium Statistic AI reducing time burden of admin tasks to healthcare professionals in Europe 2020
- Premium Statistic AI reducing time burden of admin tasks for nurses in Europe 2020
- Premium Statistic Level of adoption of AI in healthcare in the EU in 2021, by technology
- Premium Statistic Top 15 areas in healthcare impacted by AI in selected EU countries, by share of hours
- Premium Statistic Share of start-ups in the field of AI in healthcare in the EU in 2021, by application
- Premium Statistic Trust towards use of AI in healthcare in the EU in 2021
- Premium Statistic Users' opinions on the impact of use of AI in healthcare in the EU in 2021
Attitudes towards AI use
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- Premium Statistic Challenges to AI and automation implementation in healthcare worldwide 2020
- Premium Statistic Ethical concerns around AI in healthcare in the U.S. in 2021
- Premium Statistic Perception of AI adoption speed in healthcare in the U.S. in 2021
- Premium Statistic Leading concerns for AI implementation in healthcare in the U.S. in 2020
- Premium Statistic Comfort levels with various uses of AI in health care system in Canada in 2021
- Premium Statistic Types of concerns with use of AI in the health care system in Canada in 2021
- Premium Statistic Comfort level regarding use of AI in healthcare in the United Kingdom in 2021
Future of AI in healthcare
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- Premium Statistic Clinicians' who believed clinical decisions will be based on AI by 2031, by region
- Premium Statistic Clinician's opinions on greater use of chatbots to manage treatment by 2031 by region
- Premium Statistic Clinician's opinions on greater chatbot use to manage treatment by 2031 by country
- Premium Statistic Most beneficial digital technologies in future according to young health workers 2020
- Premium Statistic Benefits AI technology will have for health organizations in the U.S. 2020
- Premium Statistic Opinion on the impact on healthcare jobs due to AI in the U.S. in 2020
- Premium Statistic Factors driving automation investment and growth in healthcare in 2020
- Premium Statistic Forecasted value of annual benefits of AI tech in healthcare in 2026
Further Content: You might find this interesting as well
Deloitte, & Deloitte Digital. (October 2, 2023). Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry [Graph]. In Statista. Retrieved April 30, 2024, from https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/
Deloitte, und Deloitte Digital. "Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry." Chart. October 2, 2023. Statista. Accessed April 30, 2024. https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/
Deloitte, Deloitte Digital. (2023). Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry. Statista. Statista Inc.. Accessed: April 30, 2024. https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/
Deloitte, and Deloitte Digital. "Artificial Intelligence (Ai) Usage in Customer Service Teams Worldwide in 2023, by Industry." Statista, Statista Inc., 2 Oct 2023, https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/
Deloitte & Deloitte Digital, Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry Statista, https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/ (last visited April 30, 2024)
Artificial intelligence (AI) usage in customer service teams worldwide in 2023, by industry [Graph], Deloitte, & Deloitte Digital, October 2, 2023. [Online]. Available: https://www.statista.com/statistics/1425786/ai-usage-in-customer-service-by-industry/