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American customer satisfaction index: Taco Bell restaurants in the U.S. 2000-2020

This statistic shows the American customer satisfaction index scores of Taco Bell restaurants in the United States from 2000 to 2020. Taco Bell's ACSI score was 74 in 2020.
The limited-service restaurant industry was not measured in 2004.

Taco Bell

Taco Bell is quick-service restaurant chain based in Irvine, California, with a focus on Mexican-style food products such as tacos, nachos, burritos and quesadillas. It is a subsidiary of Yum! Brands, which also own Kentucky Fried Chicken and Pizza Hut. Yum! Brands’ overall revenue was at 5.6 billion U.S. dollars in 2019 and Taco Bell accounted for over two billion U.S. dollars of that revenue.

In 2019, there were over seven thousand Taco Bell restaurants in operation. In 2018, the majority (6,588) of those stores were located in the United States. The remaining Taco Bell restaurants were located in the other 26 countries where Taco Bell operates.

American customer satisfaction index scores of Taco Bell restaurants in the United States from 2000 to 2020*

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Source

Release date

July 2020

Region

United States

Survey time period

2000 to 2020

Supplementary notes

*The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.
Date given is date accessed.

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