American customer satisfaction index: KFC restaurants in the U.S. 2000-2019

This statistic shows the American customer satisfaction index scores of Kentucky Fried Chicken restaurants in the United States from 2000 to 2019. KFC's ACSI score was 78 in 2019.
The limited-service restaurant industry was not measured in 2004.

American customer satisfaction index scores of Kentucky Fried Chicken restaurants in the United States from 2000 to 2019*

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Source

Release date

July 2019

Region

United States

Survey time period

2000 to 2019

Supplementary notes

*The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.
Date given is date accessed.

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