American customer satisfaction index scores of Kentucky Fried Chicken restaurants in the United States from 2000 to 2018*

American customer satisfaction index: KFC restaurants in the U.S. 2000-2018 This statistic shows the American customer satisfaction index scores of Kentucky Fried Chicken restaurants in the United States from 2000 to 2018. KFC's ACSI score was 77 in 2018. The limited-service restaurant industry was not measured in 2004.
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ACSI score
200065
200163
200269
200371
200569
200670
200771
200870
200969
201075
201175
201275
201381
201474
201573
201678
201778
201877
ACSI score
200065
200163
200269
200371
200569
200670
200771
200870
200969
201075
201175
201275
201381
201474
201573
201678
201778
201877
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Description Source More information
This statistic shows the American customer satisfaction index scores of Kentucky Fried Chicken restaurants in the United States from 2000 to 2018. KFC's ACSI score was 77 in 2018. The limited-service restaurant industry was not measured in 2004.
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Release date
July 2018
Region
United States
Survey time period
2000 to 2018
Supplementary notes
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.

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