ACSI: KFC restaurants in the U.S. 2022

This statistic shows the American Customer Satisfaction Index (ACSI) scores of Kentucky Fried Chicken restaurants in the United States from 2000 to 2022. KFC's ACSI score was 78 in 2022. The limited-service restaurant industry was not measured in 2004.

American Customer Satisfaction Index scores of Kentucky Fried Chicken restaurants in the United States from 2000 to 2022

Characteristic	ACSI score
2022	79
2021	79
2020	79
2019	78
2018	77
2017	78
2016	78
2015	73
2014	74
2013	81
2012	75
2011	75
2010	75
2009	69
2008	70
2007	71
2006	70
2005	69
2003	71
2002	69
2001	63
2000	65

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Release date

July 2022

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Region

United States

Survey time period

2000 to 2022

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.

Limited Service Restaurant - Establishments whose patrons generally order or select items and pay before eating. Food and drink may be consumed on premises, taken out, or delivered to customers' locations.

Release date is the date of access.

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