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AT&T wireless subscribers total churn rate 2007-2017

AT&T's wireless customer churn rate from 2007 to 2017*

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Release date

March 2018



Survey time period

2007 to 2017

Supplementary notes

* Calculated by dividing the aggregate number of wireless subscribers who canceled service during a period divided by the total number of wireless subscribers at the beginning of that period. THe churn rate for the period is equal to the average of the churn rate for each month of that period.
** Excludes migrations between AT&T segments and/or subscriber categories and acquisition-related additions during the period. Includes the impacts of the year-end 2016 shutdown of our U.S. 2G network

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